We are a recruiting partner for a security firm. We are NOT a temp agency.
General Manager
Reports to: COO
Location: Detroit Metro
Company Overview
Our client is a leading security firm, ranked among the top 10 nationally, with a long history of sustained growth. The company provides high-quality security solutions for prestigious commercial, multi-family residential, and industrial properties in major metropolitan areas such as Chicago, Milwaukee, and Detroit. Their portfolio includes landmark locations such as Willis Tower, The John Hancock Center, Prudential Plaza, River Point, Millennium Park, and The Chicago Riverwalk. The company has over 3,600 employees nationwide delivering over 120,000 security hours per week.
In partnership with a private equity firm, the company is focused on strategic growth, expanding services across the U.S. through both organic initiatives and acquisitions.
Job Summary
The General Manager will be responsible for overseeing all aspects of physical security operations, ensuring outstanding service delivery, client satisfaction, and effective team leadership. This position requires a strategic thinker with strong leadership capabilities, exceptional business insight, and deep industry knowledge.
Core Responsibilities
Operational Leadership
- Oversee daily operations of the security division, ensuring service excellence and operational efficiency.
- Establish and implement policies and procedures to optimize performance.
- Track operational performance and quickly address any issues.
Client Relationship Management
- Build and maintain strong relationships with clients, ensuring high satisfaction and retention rates.
- Conduct regular meetings with clients to review service performance and resolve concerns.
- Identify and act on opportunities to expand services and grow client accounts.
Team Leadership and Development
- Lead, mentor, and develop a team of security professionals, encouraging a culture of continuous improvement.
- Oversee recruitment, training, and development programs to ensure a high-performing workforce.
Financial Management
- Develop and manage budgets, striving to meet or exceed financial targets.
- Monitor financial performance, including revenue, expenses, and profitability.
- Implement cost-saving initiatives and identify financial efficiencies.
Sales and Business Development
- Collaborate with the sales team to identify and secure new business opportunities.
- Take part in sales presentations and client negotiations.
- Contribute to developing sales strategies aimed at increasing client base and revenue.
Compliance and Risk Management
- Ensure all operations comply with relevant laws, regulations, and industry standards.
- Conduct security risk assessments and implement effective mitigation strategies.
- Stay updated on industry trends, best practices, and emerging security threats.
Requirements
- Bachelor's degree in Business Administration, Management, Security Management, or a related field; an advanced degree is preferred.
- At least 10 years of experience in the security industry, with 5+ years in a senior leadership role.
- Proven success in operational management and client relationship development.
- Strong financial acumen, with experience in budgeting and financial oversight.
- Exceptional leadership skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with a proven ability to build lasting client relationships.
- Strategic problem-solving skills and a proven track record of implementing innovative solutions.
- Proficiency in security management software and the Microsoft Office Suite.
Salary & Benefits
- Competitive salary based on experience
- Performance-based bonuses
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Paid time off and holidays
- 401(k) retirement plan with company match
- Professional development and career advancement opportunities