Location: Kendallville,IN, USA
Position Summary: Embark on an exciting leadership journey with the International House of Pancakes (IHOP) as a General Manager. As the driving force behind our restaurant's success, the General Manager will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences. Responsibilities: Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets. Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration. Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations. Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency. Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions. Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations. Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability. Qualifications: Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles. Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team. Proven track record of achieving business results, driving sales growth, and managing profitability. Excellent communication, negotiation, and problem-solving skills. Ability to work flexible hours, including evenings, weekends, and holidays, as needed. Competencies: Leadership: Ability to inspire and empower team members to achieve excellence and deliver outstanding service. Strategic Thinking: Ability to develop and execute business strategies to achieve long-term success and growth. Financial Management: Strong understanding of financial principles and ability to manage budgets, control costs, and drive profitability. Customer Focus: Commitment to providing exceptional guest experiences and building lasting relationships with customers. Adaptability: Flexibility to adapt to changing priorities and environments and drive continuous improvement. Skills: Leadership and team management Business acumen Sales and marketing Financial analysis and budgeting Problem-solving and decision-making Physical Requirements: Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. Standing and Walking: Prolonged periods of standing and walking throughout the shift. Bending and Reaching: Frequent bending, reaching, and twisting. Manual Dexterity: Good hand-eye coordination. Communication Skills: Clear verbal communication to interact with people. Temperature Tolerance: Ability to work in varying temperatures. Benefits: Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff. Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services. Career Growth: Training programs, clear career paths, and mentorship opportunities. Recognition: Performance-based incentives, bonuses, and employee recognition programs. Inclusive Environment: A diverse and supportive workplace with open communication and teamwork. Flexibility: Customizable benefits and support for major life events.