GENERAL MANAGER
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Job Description (Posting). Requirements and Responsibilities IT Project Management and Delivery Director directs the technical project management function. Develops and establishes strategic project management and quality standards and methods that ensure on-time and in-scope delivery. Being an IT Project Management and Delivery Director guides the development of technical estimates, work plans, methodologies, and deliverables. Builds project delivery team skills and capacity. Additionally, IT Project Management and Delivery Director removes obstacles and negotiates with stakeholders. Manages and mitigates risk in all projects. Has deep and broad knowledge of technology. Requires a bachelor's degree. May require project management certification. Typically reports to senior management. The IT Project Management and Delivery Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Project Management and Delivery Director typically requires 15+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (1.) P&L responsibility Expansion of services to fill all gamut s of infrastructure-increase breadth. Focus on project opportunities and transformation initiatives ITIL process definitions and implementation Automation in service delivery Resource management Utilization Billing Management reporting Conduct regular in depth service and process audits. Employee retention, motivation and training Focus on grooming people from L1 to L2, L2 to L3 within select timelines Value add to customer-YOY by working closely with the Transformation and Consulting group for: Architecture gap assessment studies Implementation of new technologies Consolidation/virtualisation opportunities Reduce business impact of outages Cost savings through better solutions Enhance operational efficiencies Overall SLA management Operation interaction with technologies Lead / Service Owner Overall Customer and Employee Satisfaction