The General Manager provides leadership to the building and management team by utilizing a curated set of efficient, functional, and operational processes focused on providing our community with an elevated gust experience, the highest quality products, patient education, and wellness alternatives. This person is responsible for maximizing financial results to meet and consistently exceed budget expectations.
Leading and Inspiring to Succeed
- Participate in the recruitment, hiring, on-boarding, training, and developing of all staff.
- Set specific expectations for how to conduct job duties and hold the teams accountable to meeting those expectations.
- Provide regular, clear, and honest feedback to all staff.
- Regularly evaluate staffing needs and adjust as needed to maintain an elevated patient experience and meet the budget.
- Develop and maintain a culture consistent with overall corporate parameters including medicinal and clinical focus where compliance is key!
- Conduct regular employee performance reviews and team connection meetings to discuss performance and employee development goals.
- Provide direct leadership to assistant managers and hold them accountable to executing their duties and roles as laid out according Far & Dotter's expectations.
- Coordinate, plan, and execute all store and leadership team meetings as needed.
- Promote the mission, vision, and values of the company to all team members always.
- Engage in honest, innovative, problem-solving dialogue with team members and corporate teams.
- Be a resource and a company liaison for the Spa personnel, support their operations needs and promote teamwork amongst them and the Far & Dotter staff.
Reinforcing an Environment of Compliance
- Develop a compliance first culture at the Wellness Center that ensures the center is always fully compliant.
- Learn and understand rules and regulations determined by the law and by the MCA; stay up to date on any changes as they occur
- Oversee continuous initiative of maintaining up to date and accurate sop's.
- Regularly audits store compliance adherence as a best practice.
- Ensure all store compliance records/documents are kept as required, are organized and easily accessible for all stakeholders.
- Oversee all inspections and interactions with MCA personnel.
- Complete and submit all necessary documentation and reports to MCA as requested and expected.
Delivering Operations Excellence
- Properly operate location including adhering to all pre-determined processes
- Develop and maintain a culture of sales, drive innovation around sales, and operations.
- Drive top line revenue to meet and exceed stated goals and manages total expenses to ensure the store remains profitable.
- Determine and procure a proper product mix that maintains gross margin goals.
- Work with Corporate team to set pricing for all products in the dispensary and HP.
- Maintain proper inventory levels in accordance with the plan and budget.
- Partner with Far & Dotter Marketing team to develop and execute the marketing strategy for the store.
- Schedule personnel in accordance with store needs and budgets
- Learn and become an expert in all technology and systems especially the POS.
- Properly maintain the physical store space and all equipment and assets to run the business.
- Oversee proper handling of all monies including, preparing cash deposits per sop's,
conducting daily reconciliations of Canpay, Dutchiepay, Cashless ATM and cash with Leaf Logix
- Perform cash drops as needed.
- Partner with the VP of Retail to create the financial budget for the store; properly plan how the store will execute to maintain adherence to the budget.
- Monitor financial performance and report results to the Director of Store Operations in a cadence that is predetermined or as needed.
- Oversee and execute all safety and security initiatives.
- Develop the short and long-term strategy of how the store will continuously meet its expectations to perform well.
- Collect all important data required to understand and run the business; Analyze all KPI's surrounding sales, margins, inventory, patient counts and behaviors, etc. and utilize that information to make decisions to move the business forward.
- Learn dispensary landscape including competitive landscape near existing location and around state.
Passion for Outstanding Guest & Patient Service
- Maintain and promote brand definition as a medicinal and clinically focused location where patients can receive quality education on medicating with cannabis.
- Partner with the Clinical Pharmacist offer scheduled patient consultations around traditional pharmaceuticals, medical cannabis, nutraceuticals, and supplements.
- Partner with the Clinical Pharmacist to create concepts and tools for ongoing education of patients and staff.
- Support and encourage ongoing education initiatives for the staff, patients, and the community.
- Work with the Clinical Pharmacist to create a programming schedule for education.
Secondary Responsibilities: Patient Care Advisor, Inventory, and Lead Understanding
- Demonstrate a willingness and ability to comprehend the PCA, Inventory, and lead role within the organization.
- Stay informed about PCA, Inventory, and lead role duties and responsibilities to be able to step into that capacity if required.
- Collaborate with the PCA, Inventory, and lead role team to gain insights and maintain a working knowledge of their roles and functions.
Adaptability and Cross-Functional Support
- Exhibit flexibility and adaptability to support other roles within the organization, including the PCA, Inventory, and lead roles, as needed.
- Participate in training sessions or workshops related to the PCA, Inventory, and lead responsibilities to enhance understanding and readiness.
Other
- Be available in case of emergency (e.g., alarm triggers, etc.)
- Perform administrative duties including reading and writing and answering emails, texts and calls in a timely and professional manner.
Supervisory Responsibilities:
Accountable for the management of others, through a subordinate supervisor, including selection, recommending termination, performance appraisal, and professional development.
Education and Experience:
Bachelor's Degree (BA, BS) or four (4) years of equivalent job-related experience.
Other Qualifications:
- Compliance first mindset
- Strong communication skills
- Proven ability to create culture, develop people and lead.
- Mindset of continuous development for employees
- Strong understanding of sales, marketing, and supply chain management
- Strong understanding of sales and guest service
- Process oriented.
- Strong product knowledge awareness
- Data driven mindset.
- Understanding of Financial performance (OKRs and KPIs)
- Able to effectively use Microsoft Office suite especially Excel.
- Must be technologically savvy.
- Ability to work retail hours (opening and closing shifts, including nights, weekends & holidays)
COMPETENCIES:
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Business Acumen - Understands business implications of decisions; Aligns work with strategic goals.
- Forecasting- Able to make predictions based on past and present data and most commonly by analysis of trends. Utilizes that data to plan for business outcomes.
- Guest Service - Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments; Presents a cheerful, positive manner with guests.
- Leadership - Inspires and motivates others to perform well; Gives appropriate recognition to others. Continuously inspires and develops others to succeed.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Adapts strategy to changing conditions.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to walk, stand, talk, or hear. The employee is occasionally required to sit, use hands to finger or feel, use finger dexterity, reach with hands and arms, climb and balance, stoop, kneel, crouch or crawl and lift a maximum of 25 lbs. This position has no special vision requirements.
Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Must be 21 years old.
As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.