General ManagerJob descriptionAre you looking to take your management career to the next level? Does the idea of joining one of the fastest growing companies in the United States excite you? Are you someone who is driven to be the best? If you answered yes to these questions, we want to talk to you!Urbanex Pest Control is going through a period of RAPID growth, and we are looking for an experienced operations leader who is hungry for success and looking to contribute to the growth of our service team in a BIG way! If you've got dynamic operations skills, a desire to lead a team, and a passion for excellence - we want to meet you! Check out our video to experience the Urbanex Difference: Why Consider Us?
- Total compensation range $65,000-$70,000 (salary + bonus, base salary based on experience)
- Additional bonus paid to candidates who have a Certified Commercial Operator License
- Health, vision, and dental insurance
- Annual reviews and merit based raises
- Generous paid vacation, holiday, and special day off opportunities (you get a paid day off for your birthday!)
- Annual Leadership and Professional Development Seminars
- Relocation assistance when applicable
Job DescriptionThe General Manager is directly responsible for all operations for their respective branch. The position is designed to grow, coach, and lead all members of the service department, while increasing revenue and customer satisfaction year-over-year. It is paramount that the General Manager hold themselves, their direct reports, and their teammates accountable to be excellent in all areas while executing our mission of providing peace of mind to every customer. The General Manager reports directly to the District Manager and works with him/her to ensure that their respective branch is achieving the highest service standard in the industry.Some responsibilities include:
- Ensure all customers receive a service that meets Urbanex expectations of high quality
- Grow, coach, and develop the Assistant Manager to be able to effectively lead their own branch
- Personally train and work in the field with technicians to evaluate and improve upon customer service and pest control skills while ensuring all performance standards are being met at every single service
- Oversee the execution of all required inspections, such as weekly truck inspections, monthly in-field training inspections, and weekly integrity inspections
- Ensure our service consistently exceeds customer expectations by conducting personal follow up visits and quality control checks with customers, and handling escalated customer issues as they arise
- Oversee the execution of training meetings for the service team, ensuring that they are informative, motivating, and engaging
- Ensure all customers receive their recurring service as scheduled by running accurate and timely staffing and job pool reports, constructing routes accordingly, and running route personally if needed
- Maintain knowledge of legal requirements and government reporting regulations impacting human resource functions and ensure that policies, procedures, and reporting are in compliance
- Intentionally and diligently build a culture predicated upon purpose and drive engagement
Required Skills/Abilities:
- Certified Commercial Operator License (or ability to test for) preferred, but not required
- Proven operations experience in a high growth environment
- Ability to communicate, present and influence all levels of the organization, including executive and C-level
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Prolonged periods of working outdoors in all weather conditions
- May be required to lift up to 50 pounds
Candidates must be willing to complete a background check for this position