Rosa Mexicano Restaurants, a NYC based, successful casual fine dining restaurant group known for outstanding hospitality and service and for offering an authentic menu that the Zagat Survey calls, the 'gold standard' of 'upscale modern' Mexican cuisine , with locations in New York, New Jersey, Massachusetts, Pennsylvania, Las Vegas, and Maryland, seeks a General Manager for our Ardmore, Pennsylvania location.
Key Responsibilities:
- Oversees all P&L and budgeting as it pertains to the account
- Manages overall day to day operations of the account
- Conducts HR functions including hiring, progressive counseling, terminations
- Oversees scheduling, payroll and team training
- Maintains excellent relationships with customers, guests and Client as well as other departments
- Works with the Chef and management team in creating menus and providing top quality food
- Rolls out new culinary programs in conjunction with Company marketing and culinary team
- Hires, trains, and develops all FOH restaurant staff in fine dining service standards
- Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars
- Organizes and conducts pre-shift and departmental meetings daily
- Maintains communication with all departments to ensure customer service needs are met
- Creates seating charts and station assignments daily, following up with support staff of daily expected business
- Maintains all reservation systems and books to accommodate business demands
- Creates side work assignments and ensures completion with wait staff
- Maintains the highest level of service to client/guest, ensuring their satisfaction
- Maintains cleanliness and presentation of dining room area
- Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner
Experience Includes:
- 5-8 years of upscale restaurant experience in Management position
- Food Handler certified
- Knowledgeable with Labor Laws, Health Codes, Safety, Food Handling and Sanitation
- High volume production and catering experience is essential
- Previous experience managing a budget
- Must be able to work a flexible schedule including days, nights, weekends and holidays.
Rosa Mexicano provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws