Job Title: General Manager
Location: Weymouth, MA
Salary: Call for Details
Industry: Construction
Employment Type: Direct Hire
Our company strives to be the restoration firm of choice in current and future markets while maintaining strong values. The Restoration General Manager reports to the District Director and is responsible for providing exceptional service to those affected by disasters, restoring both property and lives with care and compassion. This role oversees the daily operations of the office, including direct management of office and field personnel. The Restoration General Manager may also serve as an Estimator or Project Manager for large claims, or in any other capacity necessary to ensure the branch operates effectively.
Core Responsibilities:
- Develop and implement office strategies with the management team.
- Manage budgets and ensure financial health.
- Review profit margins and address concerns promptly.
- Monitor and review monthly cash collections.
- Conduct annual performance reviews for staff and address personnel issues as needed.
- Handle payroll review and submission.
- Forecast staffing needs and ensure adequate resources.
- Maintain facilities in good condition.
- Oversee claims management and provide supplemental support for small or large claims as necessary.
- Serve as Estimator or Project Manager for large losses as needed.
- Address warranty complaints and ensure client satisfaction.
- Communicate program changes to the claims management team.
- Build and maintain strong client relationships with insurance companies and other partners.
- Handle field sales inquiries and customer phone calls as needed.
- Work with attorneys on collections or legal matters.
- Approve and submit invoices.
- Perform other duties as assigned.
Qualifications and Skills:
- Education: Bachelor's degree from a four-year college or university, demonstrating a record of strong academic achievement.
- Experience: At least 1-2 years of related experience or training, or an equivalent combination of education and experience.