Location: Raleigh,NC, USA
At Whiskey Cake, our General Managers possess a charismatic and outgoing personality that has a positive impact on everyone they interact with. They are adept at managing the emotional aspects of both team members and guests, and their main objective is to establish authentic connections to create enjoyable and memorable experiences. Our GMs approach their work with a strategic mindset, constantly coaching and developing their team, and they recognize that overcoming challenges requires more than sheer determination. By recruiting and nurturing a team of exceptional performers, they achieve outstanding financial results. Their leadership style is centered around empowering others and promoting the growth of future leaders within the team. At Whiskey Cake, we consider ourselves to be in the people business, not simply the restaurant industry. The ideal candidate should have a minimum of 3-5 years of experience in high-volume sales within the upscale casual dining sector.Business Strategist Create, present, and adjust both yearly and quarterly operating plans to reflect current sales climate and restaurant performance.Drive top-line sales performance by delivering stellar experiences, strategic and community partnerships, and leadership throughout the restaurant.Control costs by managing controllable expenses and creating systems that allow managers and shift leaders to successfully manage them.Ensure proper labor management through accurate sales forecasting and reviewing the restaurant's schedule weekly.Maintain a safe, well-manicured restaurant, as pristine and organized behind the scenes as it is for the guests.People Champion Hire, train, and retain the best talent in the industry.Ensure team members have the knowledge, tools, and resources needed to be successful in their roles.Execute the Best First Day orientation and onboarding process for all new team members and managers.Create a fun, dynamic, and energetic culture that draws potential new team members in and allows them to be their best at what they do.Hold the entire team to the highest of standards through fair, consistent coaching, and feedback.Experience Curator Partner with the kitchen lead to execute the highest standard of menu and beverage items each shift, both in-restaurant and to-go.Ensure quality ingredients are used and recipes executed flawlessly.Partner with FB Society leaders to imagine new and creative experiences, driving sales both in and out of the restaurant.Craft unique dining experiences through service that is friendly and efficient and a dining room and patio area that is clean and well-maintained.Leadership Guru Develop team to own their Areas of Responsibility (AOR) and set standards of shift performance.Oversee all AOR distribution and execution, following up, celebrating wins, and redirecting results as needed.Lead all manager meetings with content including current restaurant sales and financial results, wins, and opportunities for improvement.Hold regular one-on-ones with each manager and team member to review results and progress about their AORs as well as progress towards long-term professional goals.Grow internal talent with an 'always ready with the next one' mentality for all positions, supply restaurant and company growth with home-grown talent.Minimum Qualifications 3-5+ Years of Restaurant Management Experience in high volume, full-service environmentMust have a passion for hospitalityResults-driven, trustworthy, and team-orientedBachelor's Degree or Certification in Hospitality or Culinary field is preferredWe participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify in Florida, North Carolina, and Tennessee.#J-18808-Ljbffr