The General Manager of a mixed-use community is responsible for overseeing the day-to-day operations of a property that includes both residential and commercial spaces. This position involves a balance of managing both the residential and retail components, ensuring tenant satisfaction, maximizing operational efficiency, and driving the profitability of the community. The General Manager will supervise a diverse team, implement strategic initiatives, and ensure the property is maintained at the highest standards while fostering a vibrant and harmonious environment.
Key Responsibilities:
1. Operations Management:
- Oversee management of residential, commercial, and amenity spaces.
- Coordinate on-site teams (property management, leasing, maintenance, security).
- Ensure compliance with building codes, safety standards, and company policies.
- Address tenant concerns and ensure success of commercial tenants.
- Plan community events to promote tenants and enhance the propertys appeal.
- Manage parking facilities to meet the needs of both residential and commercial tenants.
2. Financial Management:
- Develop and manage the propertys operating budget, ensuring cost control and profitability.
- Monitor rent collections, operational costs, and leasing activity.
- Negotiate vendor contracts for cost-effective services without compromising quality.
- Adjust rental rates and leasing strategies based on market trends and demand.
- Identify ancillary income opportunities (e.g., parking, service fees, event space rentals).
- Evaluate vendor services, manage utility costs, and explore energy-efficient solutions.
3. Vendor & Contract Oversight:
- Manage vendor relationships and service level agreements for maintenance, janitorial, landscaping, and security.
- Negotiate contracts for essential services (e.g., cleaning, HVAC, landscaping).
- Ensure contract compliance and performance monitoring.
- Oversee common area maintenance (CAM) charges for fairness between tenants.
4. Leasing & Tenant Relations:
- Supervise leasing activities for high occupancy rates and tenant satisfaction.
- Implement marketing strategies to attract and retain tenants.
- Resolve tenant inquiries and complaints promptly.
- Manage lease renewals and retention strategies.
5. Property Maintenance & Enhancements:
- Oversee property maintenance to ensure cleanliness and safety.
- Manage capital improvements and renovations.
- Coordinate with vendors for routine services and larger property upgrades.
6. Community Engagement & Marketing:
- Develop and implement marketing strategies to promote the community and attract new tenants.
- Plan community-building events and initiatives.
- Build partnerships with local businesses and organizations to enhance visibility.
7. Team Leadership & Development:
- Lead and mentor the property management team, fostering a positive work environment.
- Ensure staff training in property management systems and best practices.
- Conduct performance reviews and provide feedback to support staff development.
8. Risk Management & Compliance:
- Monitor and enforce safety and security protocols.
- Oversee insurance and emergency response plans.
- Ensure vendor contracts comply with safety and regulatory standards.
- Manage safety and risk protocols to ensure a safe living and working environment.
9. Strategic Planning & Reporting:
- Develop and implement strategies to enhance operational performance and tenant satisfaction.
- Prepare regular reports on financial performance, occupancy rates, and tenant feedback.
- Analyze market trends to ensure competitiveness and alignment with market demands.
Qualifications:
- Education: Bachelors degree in Business Administration, Real Estate, Property Management, or a related field (or equivalent experience).
- Experience: 5-7 years in property management with 3-5 years in a leadership role, preferably in mixed-use or multi-family properties.
- Certifications: Property management certifications (e.g., CAM) preferred.
Skills:
- Strong financial management skills, including budgeting, forecasting, and expense control.
- Experience with lease negotiations and contract management.
- Familiarity with legal regulations (e.g., Fair Housing Act, ADA compliance, local building codes).
- Expertise in managing both residential and commercial tenants.
- Strong leadership, communication, organizational, and problem-solving abilities.
- Leadership and team management
- Excellent communication and customer service skills
- Proficiency in property management software and Microsoft Office Suite
- Organizational and decision-making skills
- Ability to multitask, prioritize, and work under pressure
- Understanding of building systems, maintenance, and safety regulations
Work Conditions:
On-site work with occasional evening or weekend availability for tenant emergencies or events.
Ability to lift up to 15 pounds for distributing documents and materials.