Location: Clearwater,FL, USA
Job Title: General Manager - Restoration Services Position Overview: The Restoration General Manager is responsible for the overall management of daily operations, including the leadership of field staff. This role requires a strong focus on operational excellence, customer satisfaction, and business development. The General Manager will be responsible for overseeing the execution of projects, ensuring high standards of safety, financial performance, and team development. Key Responsibilities: - Operational Excellence: Oversee day-to-day operations to ensure smooth and efficient workflow, including managing field crews, equipment, and resources. - Team Leadership: Lead, mentor, and motivate a team of project managers staff to deliver exceptional service to customers. - Customer Satisfaction: Maintain a strong commitment to customer satisfaction by ensuring high-quality service delivery and addressing customer concerns promptly. - Project Management: Manage projects from start to finish, ensuring timelines, budgets, and quality standards are met. - Safety Compliance: Ensure all safety protocols and regulations are followed, providing a safe working environment for all team members. - Financial Oversight: Monitor and manage budgets, financial reports, and key performance indicators (KPIs) to drive profitability. - Office Strategy & Budgeting: Develop and implement office strategy with the management team. Manage budget performance and address concerns as they arise. Qualifications: - Minimum of 5 years of experience in water damage mitigation or a related industry. - Proven track record of successful leadership and operations management. - Strong communication and interpersonal skills. - Exceptional problem-solving abilities and a strategic mindset. - Proficiency in project management and financial analysis. - Familiarity with industry standards, regulations, and safety protocols. - Bachelor's degree in Business Management, Electrical Engineering, Construction Management, or a related field (preferred). - Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.) and industry-related software. Physical Requirements: - Regularly required to sit, use hands to handle or feel, and reach with hands and arms. - Occasionally required to lift and/or move up to 50 pounds. - Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Compensation: Budget $80,000-$100,000 - Competitive salary based on experience, including performance-based bonuses - Benefits package including PTO, health insurance, and other perks