Job description
Job Overview
We are seeking an experienced and dynamic Hotel General Manager to lead our team and ensure the highest standards of hospitality and guest satisfaction. The ideal candidate will possess a strong background in hotel management, with a proven track record in supervising staff, managing budgets, and enhancing guest relations. As the Hotel General Manager, you will be responsible for overseeing all aspects of hotel operations, driving revenue growth, and maintaining a welcoming environment for both guests and employees.
Responsibilities
- Supervise daily hotel operations to ensure exceptional service and guest satisfaction.
- Manage budgeting processes, including forecasting revenue and controlling expenses.
- Strong in hotel PMS system like Oracle Opera, Hotel Key, Microsoft suite and Google Suits
- Lead, train, and develop hotel staff to deliver outstanding customer service.
- Oversee revenue management strategies to maximize profitability.
- Foster positive guest relations by addressing concerns promptly and effectively.
- Implement marketing strategies to promote the hotel and increase occupancy rates.
- Ensure compliance with health and safety regulations, as well as company policies.
- Collaborate with department heads to maintain high standards of cleanliness and maintenance.
- Analyze performance metrics and develop action plans for continuous improvement.
Requirements
- Proven experience in hospitality management or a related field.
- Strong supervisory skills with the ability to lead a diverse team effectively.
- Excellent customer service skills with a focus on guest satisfaction.
- Knowledge of budgeting and financial management within the hospitality industry.
- Proficiency in revenue management techniques to optimize hotel performance.
- Bilingual abilities are a plus, enhancing communication with guests from various backgrounds.
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
- Exceptional organizational skills with attention to detail.
If you are passionate about hospitality and have the leadership qualities needed to drive success in our hotel, we invite you to apply for this exciting opportunity.