Location: Waco,TX, USA
Opportunity: General Manager
Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Potential Career Path
Area General Manager - Regional Director of Operations - Vice President of Operations
Essential Job Functions
* Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
* Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
* Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
* In conjunction with sales leader, develop and implement sales and marketing plans.
* Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
* Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
* Handle associate issues appropriately and in conjunction with human resources following HHM policies.
* Participate in community affairs and maintain positive public image for HHM and hotel.
* Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
* Travel to attend corporate meetings, sales trips and serve on committees.
* Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
* Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
* Oversee sales department operations, and regularly participate in sales calls/client visits.
* Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
* Follow sustainability guidelines and practices related to HHM's EarthView program.
* Perform other duties as requested by management.
Position Requirements
* Associate or Bachelor's Degree in Business, Hospitality or a related field.
* Previous hotel management experience required.
HHM Benefits and Perks
* Medical, Dental and Vision Health Insurance
* Paid Time Off
* 401k Company Match
* Free Basic Life Insurance
* Travel Discounts
* Commuter Transit and Commuter Parking Benefits
* Quarterly Bonuses and Incentives
* Employee Assistance and Wellness Program
* Educational/Professional Development
* Technology Reimbursements
Work Environment and Context
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
* Occasional travel required.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels