Location: Montgomery,NY, USA
Position Summary
The General Manager is responsible for overall management and oversight of daily concert, service, event operations and profitability of the City Winery location. This individual must exhibit unparalleled levels of hospitality, successfully build and lead strong teams, maintain City Winerys brand and identity, and strive to exceed standards of excellence in all areas of the business. This role is responsible for activating and executing brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to ultimately drive profitability for the business.
Why us?
50% OFF all dining/retail wine
Free Family Meal
Tickets to available shows
And more!
Overview of Responsibilities
General Operations
Oversee and manage all aspects of multi-dimension operations, and all associated internal departments.
Ensure successful execution of all shows, events, service, and daily activity.
Drive business to profitability and continuously promote sales
Execute company initiatives from fruition through execution
Teach and adhere to City Winery principles and commitment to quality food, wine, and service
Lead by example and enforce Company policies, procedures, guidelines, and practices consistently
Ensure controls are in place to prevent waste and theft
Establish goals, anticipate and resolve problems in all aspects of the business
Ensure high standards of sanitation, cleanliness, safety, and compliance are maintained at all times
Attend and participate in all scheduled meetings and trainings
Ensure adherence to food safety and sanitation regulations, compliance regulations, inspections, etc.
Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.
Oversee or directly handle customer related issues through email, phone and in person in a timely manner
Maintain current insurance policies, permits, etc.
Oversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed; create plan for investments related to updates and repairs
Routine review of staffing pars to ensure alignment with upcoming events, reservations, and ticket counts
Lead departments on menu pricing to ensure they meet company guidelines and or are priced appropriately for the market, in partnership with Regional Director of Operations.
Lead communications related to new concepts, promotions, product launches as they develop with location directors down through line level staff
Coordinate proper staff training of all new products prior to a release to the public.
Work alongside Executive Chef to maintain the most efficient operation of our kitchen and execution of our menus in a timely, presentable and profitable manor
Operate in full compliance in all areas including health, safety and sanitation, fire, and ensure routine maintenance of equipment and property
Assist concert management with communication between Artist Management and the house when concert comps & VIPs increase the guest list beyond our normal allotment
Approve artist show and wine settlements
Support and oversee event operations to approve floor plans and layouts, ensure complete event information is entered into systems
Prove feedback to programming on potential acts and fee structures before going to contract
Provide guidance on promotional materials, internal marketing collateral as well as budgetary approval for all marketing, in partnership with National Marketing Director
Collaborate with Business Managers on visual spot checks of petty cash ledger, POS credit card processing, the voids and comps report and the nightly product mix
Review and sign off on monthly cost reports, inventorybeer, liquor, wine, glassware and food plus the ticket sales report from Programming before submitting to accounting
Perform, implement, and execute projects/tasks/ initiatives as per business need and/or assigned by Senior Leadership
Leadership
Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce
Direct and oversee proper and continued training of staff in all departments
Interview, select, train, supervise, counsel, and monitor performance of staff
Conduct disciplinary action as needed, including termination, when necessary in partnership with HR and in accordance with Company policies and guidelines
Conduct semi-annual performance evaluations with staff
Train, develop, and motivate management team members. Monitor management teams to ensure they are developing direct reports
Conduct staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings
Ensure safe working environment in all areas
Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels
Approve of all new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed
Handle personnel issues in partnership with HR and COO when needed
Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner
Financial Management
Maintain, monitor, and strive to exceed P&L goals for general operations, food cost, labor cost, payroll, and all other business related expenditures in conjunction with business forecasts and budgets
Provide budgeting guidelines to all internal departments and monitor financial performance
Ensure purchases meets budgetary goals by establishing purchasing specifications, product storage and usage requirements, and waste control procedures
Ensure invoices are handled and disseminated properly through necessary channels
Review all product/item costs, analyze trends and movement, and make changes accordingly
Supervise, train, and monitor management staff to ensure understanding of budget control
Administration
Monitor department scheduling and adjust as necessary to ensure operational success
Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks.
Oversee and approve accurate payroll administration and processing
Ensure communication to personnel regarding benefits timelines and proper administration, in partnership with HR
Ensure accurate reporting and entries into all systems/ software that is utilized.
Minimum Qualifications
Minimum 10 years experience in multi-faceted, high-volume restaurant, venue and/or equivalent relevant experience
Proven leadership skills and commitment to excellence
Proven financial and business acumen; analytical skills, and ability to meet and exceed budgets including labor, food, applicable direct operating costs
Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
Superior knowledge of P&L and able to drive revenue
Must be detail oriented, strong execution skills
Functional working knowledge of health department and all other related regulations
Exceptional communication and interpersonal skills both written and verbal
Strong culinary and wine knowledge
Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
Must have proficient computer and technological skills
Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
Able and willing to work flexible scheduling including days, nights, weekends, and holidays
Able to travel and attend business-related meetings and trips
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the EVerify Program in certain locations, as required by law.