Location: Superior,WI, USA
Benefits:
* 401(k)
* 401(k) matching
* Bonus based on performance
* Company car
* Company parties
* Competitive salary
* Dental insurance
* Health insurance
* Paid time off
* Training & development
* Vision insurance
Basic Functions:
* Professionally represent Paul Davis Restoration's Vision, Mission, and Values.
* Ensure and oversee the financial health of the company including AR, cashflow, gross margins, spending, and the overall profitability of the company
* Serve as leader and manager of the organization with full responsibility for sales, marketing, operations, and job profitability.
* Supervises the response to all activities of emergency services and restoration services
* Recruits, trains, leads, and rewards all direct personnel needed to achieve goals
* Leads and integrates the execution of shared services including, but not limited to; accounting, administration, client care, estimating, training, safety, talent acquisition, operations, and sales.
* Assists in Sales and Business Development on an as needed basis
* Assists in Financial Management on an as needed basis
Basic Requirements:
* 5 + years of experience Recruiting, Onboarding, Training, Leading, and Retaining teams of 5-50 employees
* 5+ years of experience leading teams with multiple layers of management, is a plus
* Restoration Industry experience is a plus, but not required
* High aptitude in Microsoft office
* General understanding and experience with accounting software and CRM software
* Highly Organized with the ability to multi-task and prioritize
* High level Communicator
* High School Diploma or equivalent
* Associate or bachelor's degree is a plus, but not required
Evaluated On:
* Achieving Annual Profit Goals
* Performance versus annual and quarterly goals
* Skill Development versus Annual Skill Development Goals
* Integration and relationship with Shared Services
* Accounts Receivable
* Documentation Standards & Adherence to Program Guidelines
* Customer Experience goals as per the Net Promoter score
* Leadership Development versus Annual Leadership Development Goals
* Personnel recruiting, productivity, retention, and development
Overall Duties Include:
* Professionally represent the Paul Davis Vision, Mission, and Values.
* Be the Service Excellence leader by providing training, leadership, and monitoring performance .
* Perform weekly Goal Setting and Review meetings with direct reports.
* Develop and execute business plans to meet the needs of the franchise.
* Responsible for achieving sales and growth margin goals across all service platforms.
* Communicate with CFO / VP of Finance concerning the financial status of company.
* Review staffing and operational changes needed by divisions/departments.
* Discuss and coordinate personnel policies, procedures, and conflict resolution.
* Coordinates, monitors, and supervises customer/homeowner quality service.
* Ensure compliance with Franchise Agreement and Operations Manuals.
* Facilitate franchise-wide staff meetings.
* Act as hiring manager for franchise location and lead Human Resource activities.
* Lead partnership between Shared Services and Project Management for efficient estimating results.
* Work closely with Shared Services partners to provide influence for accounting and finance responsibilities and decisions.
* Collaboration with MSP Leadership Team on Annual Financial Plans (AFP)
* Support shared services client care coordinator.
* Adhere to processes, procedures, and guidelines of the Shared Services model.
* Provide ongoing feedback to Paul Davis MSP leadership on Shared Services performance.
* Participate in all applicable Paul Davis MSP group meetings.
* Provides input to other management based on observations from the field.
* Communicates and analyzes competitive activity.
* Perform all duties of an operations manager, and/or project manager when applicable
High Detail Job Accountabilities:
* Coordinate and discuss franchise performance including financial and operational performance with all pertinent team members.
* Review job reports, WIP, and customer relations with pertinent team members.
* Propose & request approval for capital expenditures and general purchase
* Work with CFO to provide timely monthly financial trends to accurately forecast year-end profit objectives.
* Review all job closings and adjust compensation accounts.
* Review job costs and overheads for corrective action.
* Monitors, participates, and ensures the collections of all Paul Davis accounts receivable from Customers and Insurance companies.
* Monitor vendor accounts.
* Ensure that all vendor and subcontractors' contracts and insurance requirements are on file.
* Lead all sales performance and marketing plans with key salespeople and pertinent team members.
* Build and maintain relationships with insurance adjuster's agents, property manager, and other sources of referrals.
* Participates in sales and marketing as the need arises.
* Recruits, onboards, trains, leads, and retains, project managers, senior technicians, and technicians, subcontractors, and vendors on an ongoing basis.
* Hold regular one-on-one meetings to set goals and monitor performance.
* Participates in emergency services when an All hands-on deck scenario arises.
* Supervise, and performs as necessary: estimating, contracts, and securing agreed pricing.
* Ensures all personnel are paid and work in a safe environment.
* Drive and ensure compliance with Shared Services processes with all team members of the office.
* Participate in weekly tactical meetings with pertinent leadership team members to review KPIs and problem solve issues.
* Participate in on-going problem solving with direct reports while practicing continuous improvement of the department and company.
* Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.
* Perform other duties as directed by President & CEO
* Adhere hold office accountable to the Team Member Handbook for the business
Time-Commitment:
* This is a full-time salary position
* Work required will vary depending on performance
* Requires attendance of evening social, networking, and business development events when applicable.
Reward:
* Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time
* Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.
* Most Bonuses are paid upon achievement of the defined objectives related to profitability
* Bonuses are just that bonuses
* These are not meant to be guaranteed income nor the perception of guaranteed income
* They are to be earned due to the achievement of objectives that help the business to be more profitable hence giving the business the means to pay bonuses
* Bonuses are often defined within the three executive focus areas: Customer, Personnel, & Company