General Manager
: Job Details :

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

For more than 39 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake / Norfolk and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.

As deemed one of the Top Workplaces in Richmond and Chesapeake, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping make fire and water damage “Like it never even happened.” Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.

We are seeking an experienced, results-driven General Manager to lead daily operations at the site level. The General Manager is responsible for all aspects of the operation, including operational and financial site performance, staff development and customer satisfaction, as well as ensuring compliance with all company policies and procedures.

Work location would be in Arlington, VA area

Primary Responsibilities

Provide planning, budgeting, goals, and development of the Marketing, Production, and Office Teams

Lead a team of managers as they respond to and manage fire losses, water losses, and other types of damages

Ability to manage and monitor multiple operational divisions

Ensure clear and consistent communication with owner, managers, team members, property owners, and clients

Oversee all project estimating, job costing, and quality control for jobs

Ensure customer and client satisfaction

Assist with human resources and training functions, including recruiting, hiring, training, and development of managers and staff, as necessary

Ensure job processes and procedures are followed, including adherence to established safety protocols

Position Requirements

Effective written and oral communication, with the ability to communicate effectively across all levels of the organization

5+ years management experience, preferably in the Fire and Water Restoration industry

Strong decision-making and leadership skills

Intermediate math skills

High school diploma/GED, college degree preferred

IICRC certifications preferred — WRT and ASD, Master designation a plus

Strong computer knowledge

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

Ability to sit/stand/walk for prolonged periods of time

Ability to repetitively push/pull/lift/carry objects

Ability to travel locally and out of state when necessary

Ability to successfully complete a background check subject to applicable law

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