Location: North Port,FL, USA
We are seeking an experienced and dynamic General Manager to lead our limited-service hotel property Hampton Inn & Suites by Hilton in North Port, FL. We are committed to delivering exceptional guest experiences and maintaining the highest standards of hospitality and operational excellence.Position SummaryThe General Manager will be responsible for overall property management, strategic leadership, financial performance, and team development. This role requires a seasoned hospitality professional with a proven track record of success in limited-service hotel operations.Key ResponsibilitiesStrategic Leadership Develop and implement strategic plans to drive hotel performance and achieve financial objectivesCreate and maintain a culture of exceptional customer service and team excellenceRepresent the hotel in the local business community and develop strategic partnershipsContinuously analyze market trends and competitive landscape to identify growth opportunitiesOperational Management Oversee daily hotel operations, ensuring smooth and efficient functioning across all departmentsManage front desk, housekeeping, maintenance, and breakfast service operationsDevelop and implement standard operating procedures (SOPs)Ensure compliance with brand standards, health and safety regulations, and local hospitality guidelinesManage property maintenance, renovations, and capital improvement projectsDevelop and manage annual budget and financial forecastsMonitor and optimize revenue streams, including room revenue, ancillary services, and cost controlPrepare comprehensive financial reports for ownership and brand managementImplement strategies to improve profitability and operational efficiencyConduct regular financial reviews and develop corrective action plans as neededHuman Resources and Team Development Recruit, train, and develop a high-performing hotel teamConduct performance evaluations and provide ongoing coaching and mentorshipCreate and maintain a positive work environment that promotes teamwork and employee engagementDevelop and implement staff training programsManage employee relations and resolve workplace conflictsGuest Experience and Quality Assurance Ensure consistently high-quality guest experiencesPersonally engage with guests to address concerns and maintain service excellenceMonitor and analyze guest feedback and satisfaction scoresImplement continuous improvement initiatives based on guest and team member inputManage online reputation and guest reviews across various platformsSales and Marketing Develop and execute sales and marketing strategies to drive occupancy and revenueBuild and maintain relationships with corporate clients, travel agencies, and event plannersParticipate in local tourism and business networking eventsManage digital marketing efforts and online distribution channelsCreate targeted marketing campaigns to increase hotel visibility and bookingsRequired QualificationsMinimum of 5 years of proven experience as a General Manager in a limited-service hotelBachelor's degree in Hospitality Management, Business Administration, or related field preferredExtensive knowledge of hotel operations, revenue management, and financial planningProven track record of improving hotel performance and guest satisfactionStrong leadership and team development skillsExcellent communication and interpersonal abilitiesAdvanced proficiency in property management systems (PMS) and revenue management softwareDemonstrated ability to drive operational efficiency and cost managementKnowledge of revenue generation and profit/loss implicationsAdditional Eligibility QualificationsValid driver's license and safe driving recordSatisfactory criminal background screening requiredProfessional references from the hospitality industryPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.This position requires variable hours based on the needs of the hotel.EEO STATEMENTIn accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.#J-18808-Ljbffr