The General Manager ensures the profitability of Moment by overseeing the various departments which include variable operations & detail operations. Duties of the general manger include, but certainly not limited to, business planning, motivating, and coordinating Moment's team through leadership and solid business practices. Moment is a leading provider of rental car services dedicated to offering exceptional customer experiences. With a focus on quality, reliability, and convenience, we strive to exceed our customers' expectations at every turn. Our operations include rental car services, detail center operations, and shuttle van operations, serving Sun Valley, ID, and surrounding areas.Essential Duties:
- Greets all clients in a prompt and friendly manner.
- Conduct all business with sincerity, honesty, and genuine concern for clients.
- Maintain a high level of grooming, hygiene, and uniform appearance.
- Oversee all rental car operations, detail center operations, and shuttle van operations to ensure smooth and efficient day to day operations.
- Develop and implement operational strategies to optimize performance, maximize efficiency, and enhance customer satisfaction.
- Monitor Key performance indicators (KPIs) and metrics to track operational performance and identify areas of improvement.
- Maintain a customer-centric approach to service delivery, ensuring that customer needs and expectations are met or exceeded.
- Implement customer service initiatives and programs to enhance the overall customer experience.
- Address customer inquiries, concerns, and feedback in a timely and professional manner.
- Lead and motivate a diverse team of employees across rental car operations, detail center operations, and shuttle van operations.
- Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and development.
- Manage budgetary responsibilities, including revenue forecasting, expense control, and cost optimization.
- Implement cost-effective strategies to drive profitability and achieve financial targets.
- Ensure compliance with all relevant regulations, policies, and procedures governing rental car operations, detail center operations, and shuttle van operations.
- Maintain a strong focus on safety and risk management, implementing measures to minimize accidents and ensure a safe working environment.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Personally turnover to the VP of Operations customer complaints that cannot be satisfied at their level.
- Meet and exceed objectives set by management.
- Help planning and developing short and long-term goals and objectives annually and submitting time projections to executive committee.
- Effectively communicate with executive committee on a weekly basis to review departmental forecasts and ensure consistency with annual projections.
- Providing management with weekly reports on the financial condition of the business.
- Coordinating with the executive committee to ensure that records and analyses are correctly maintained.
- Overseeing the hiring and training of all department staff.
- Overseeing and maintaining compensation plans for all employees in conjunction with the HR manager.
- Creating cost-effective advertising programs and merchandising strategies for the business in conjunction with the marketing department.
- Reports to fellow management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, employees, or clients.
- Performs other duties as assigned.
Job Requirements:
- High school diploma, or equivalent.
- Proven experience in operations management, preferably in the rental car industry or related field.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, employees, and stakeholders.
- Strong leadership skills with the ability to inspire and motivate employees to achieve goals and objectives along with the ability to understand profit and loss statements.
- Strong independent decision-making, organizational, planning and problem-solving skills.
- Basic MS Office knowledge; computer software, internet proficiency.
We offer the following benefits:
- Competitive pay plan
- Medical, Dental, and Vision insurance
- Life insurance
- PTO after 90 days of employment
- Paid Holidays
- Career advancement opportunities
- Paid training programs
- Employee discount programs
- 401K
If you are looking for the opportunity to be a part of the Moment Family, then apply today!Moment Luxury Vehicle Rental is an Equal Opportunity Employer, dedicated to maintaining a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. We participate in E-Verify.