Location: Whitehall,PA, USA
Attention Managers!! Looking to head up your own team!! Apply today!!
Competitive salaries, benefit package with company matching IRA program!!
POSITION SUMMARY:
Responsible for managing restaurant operations. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.
How it's Done
People
* Monitors staffing levels; recruits and selects employees to talent and job profiles
* Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
* Assigns activities and tasks
* Identifies and develops internal candidates for management and Team Leader positions
* Treats employees with respect and dignity and regularly recognizes and rewards employees
* Complies with all state and federal labor laws and regulations
Guest Service
* Manages daily activities to achieve excellence in restaurant operational performance
* Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
* Reviews practices and modifies as needed to continuously improve the guest experience
* Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
* Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
Business Results
* Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
* Identifies trends and implements action plans for improvement
* Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
* Considers cost/benefit impact of financial decisions and works to protect the brand
* Monitors costs and adherence to budget and restaurant goals
It's All About
Keeping it Real
* Being passionate about the Brand
* Being genuine and humble
* Having a desire to be of service to others
* Embracing diversity
* Leading by example
* Serving One Another
* Leading through your people
* Treating everyone with respect and dignity
* Creating an environment that enables people to be their best
* Celebrating successes
* Never walking past a problem
Serving the Guest
* Bringing the brand to life
* Knowing our guests
* Creating an environment that meets our guests' expectations
* Delivering cravable flavors and ravable service
* Setting the course for the team
Learning & Growing
* Teaching, leading and coaching
* Collaborating with peers
* Hiring and building talent
* Embracing the need for personal growth and development
Delivering Results
* Manage and growing a business
* Building connections with guests and the community
* Protecting the Brand by following established procedures
* Taking initiative to grow the business
* Being accountable for personal and team results
POSTION REQUIREMENTS:
High school diploma or equivalent education required; age requirements may apply in order to remain in compliance with State and Federal laws. Minimum of 1+ years' experience as a Team Leader or Assistant Manager in a customer service environment with some P&L responsibility. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer /POS skills are required; must meet the minimal criteria in background check. Must successfully complete the in-house management training program. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must make a minimum commitment of 45 hours per week with shifts of varying times and lengths. Must be available and willing to work a variety of days/times including weekends and evenings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee discount
* Health insurance
* Life insurance
* Vision insurance
his Job Is Ideal for Someone Who Is:
* Dependable -- more reliable than spontaneous
* People-oriented -- enjoys interacting with people and working on group projects
* Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
* Detail-oriented -- would rather focus on the details of work than the bigger picture
* Achievement-oriented -- enjoys taking on challenges, even if they might fail
* High stress tolerance -- thrives in a high-pressure environment
This Job Is:
* A Fair Chance job (you or the employer follow Fair Chance hiring practices when performing background checks)
Company's website:
* www.qdoba.com
Benefit Conditions:
* Waiting period may apply
Work Remotely:
* No
COVID-19 Precaution(s):
* Remote interview process
* Personal protective equipment provided or required
* Plastic shield at work stations
* Temperature screenings
* Social distancing guidelines in place
* Virtual meetings
* Sanitizing, disinfecting, or cleaning procedures in place