To be considered for this role, please submit a cover letter, your resume, and a list of references. We look forward to hearing from you.
The General Manager is responsible for managing the daily operations and profitability of River Lodge Paso and Farmhouse Paso. The GM oversees staffing, training, supply and product ordering, property maintenance, and guest interactions. The General Manager reports to Nomada Hospitality and is responsible for supervising the heads of each department including Restaurant BOH, Restaurant FOH, Maintenance, Housekeeping, and the Front Office.
The GM oversees the implementation of company culture, vision, brand & employee standards, policies & procedures as envisioned by ownership and Nomada Hospitality. The General Manager oversees inventory and ordering, maintenance, and staffing, delegating where appropriate, in all departments to ensure costs and budgets are met. The General Manager works with each department manager/supervisor to ensure that company standards are being upheld, facilitate communication between departments, and drive profitability.
General Responsibilities:Hiring, offboarding, and overseeing the onboarding and training of all staff.Creating a monthly financial report for the Nomada Financial Call per property.Serve as guest relations representative of the company, ensuring the timely resolution of all issues, the proper handling of VIP guests and public interactions.Ensure that property maintenance issues are addressed swiftly and efficiently.Communicate clear performance standards for all staff and maintain documentation for training and disciplinary actions, in accordance with company policy and standard HR best practices.Oversee the reordering of inventory levels, loss prevention, dynamic pricing, and monthly full inventory for all departments.Control labor costs across all departments.Maintain company safety and sanitation standards.Maintain company HR policies and keep accurate reports and documentation where necessary.Ensure that all communications systems and collateral are up to date, including Toast POS, StayNTouch PMS, TravelClick CRS, OTAs, Opentable, Website, Compendium, menus, etc., delegating where appropriate.Adhere to company policies regarding wage and hour law.Take appropriate disciplinary actions to minimize the risks associated with violations.Work with Nomada to ensure brand standards are maintained, costs are controlled, and that the work environment is clean, presentable, and safe at all times.Work with the FOH management at the Restaurant to ensure proper food handling, bar certification, presentation, and FOH staff menu training.Supervise the events & groups manager to plan, coordinate, and implement special events in accordance with company guidelines and brand standards.Work with Nomada marketing department to communicate collateral and marketing needs.Work with Nomada accounting to ensure all reporting, transfer, and inventory deliverables are met on time.Oversee correct coding of all invoicing, credit card reconciliations, as well as all automatic system integrations.Complete payroll for hotel and restaurant on time and verify 100% hours and payment types.Oversee the success of major services and holidays.The GM is responsible for ensuring proper manager coverage across all departments at all times, according to brand standards.Communicate major issues on the property to Nomada in a timely manner, including but not limited to: major property maintenance, major guest relations issues, major violations of company standards, major health and safety issues, illegal activity.Lead weekly management meetings.Perform 90-day and yearly performance evaluations for all assigned subordinates (with department heads or Nomada where appropriate); while outlining clear goals, expectations, and ensuring adherence to company policies and expectations; through documented disciplinary action, when necessary.Qualifications:Minimum of 5 years in a management position at a Hotel; Boutique Property experience preferred.Experience Managing Full service Food and Beverage.Excellent verbal and written communication.Special events experience preferred.Passion for and commitment to luxury hospitality.Physical Requirements:Must be able to stand, reach, stoop, bend, lift, and clean during various activities throughout shift. As needed, must be able to lift products or supplies up to 25 lbs.
Upon employment, submission of satisfactory proof of your identity and your legal authorization to work in the United States is required.
Riverlodge Paso, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion, creed, age (40 and over), disability (mental & physical), sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws.
The above responsibilities and expectations listed are intended to give a general overview of the position and are not all encompassing of the role. Further responsibilities and tasks may be assigned as needed given business demand.
About Nomada Hotel GroupHeadquartered in San Luis Obispo, Nomada Hotel Group is a dynamic hospitality management and design company with five boutique hotels + three restaurants located along California's scenic Central Coast. The growing collection currently includes Granada Hotel & Bistro in San Luis Obispo, Skyview Motel & Norman in Los Alamos, Hotel Ynez in Solvang, and Farmhouse Motel, River Lodge & Ciao Papi in Paso Robles.
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