Location: Higginsville,MO, USA
**Position:** **General Manager/Operating Partner**
**Immediate Supervisor:** Market Supervisor/Multi-Unit Supervisor
**Status:** Exempt
**Position Summary:** This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.
**Essential Job Duties:**
+ Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees
+ Manage drive-in employees' compensation levels pursuant to company guidelines
+ Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
+ Manage opening and/or closing duties
+ Handle and properly escalate guest issues/concerns
+ Handle and properly escalate employee issues/concerns
+ Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
+ Lead regular team meetings to ensure employees are focused on operational standards and guest service
+ Manage and maintain all drive-in recordkeeping
+ Prepare and maintain all necessary operational reports
+ Develop, implement, and manage action plans regarding local marketing and business performance
+ Ensure proper maintenance of drive-in and equipment
+ Supervise and manage vendor performance
+ Comply with and enforce all company policies, procedures, and operational standards
+ Ensure compliance with all applicable federal, state, and local laws
+ Manage regular cleaning and sanitation duties pursuant to operational standards
+ Regular attendance
**ADDITIONAL DUTIES:**
+ As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
+ As needed, perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
+ Move and stock food product weighing up to 50 pounds
+ Perform other job-related duties as assigned or required
**Time/Shift Expectations:** Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays
**Qualifications and Job Requirements:**
+ Education
+ Required - High school diploma or equivalent
+ Preferred - Advanced studies in business, restaurant management, or related fields
+ Experience
+ At least three years of restaurant management experience (QSR preferred)
+ Experience running a restaurant shift without supervision
+ Experience recruiting, interviewing, hiring, and managing employees
+ Knowledge/Skills
+ Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
+ Knowledge of federal, state, and local health and safety laws and regulations
+ Basic computer, math, accounting, and reading skills
+ Effective verbal and written communication skills
+ Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
**Work Environment:** Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions