We are on a roll! Named one of the top three dispensaries in the State, we are seeking a top notch General Manager in Fitchburg to keep the awards coming! You will take over one of the best retails teams in industry; they are well trained and very customer focused. - Reporting to the Director of Retail Operations,The General Manager will execute on the GMF strategic plan of retail operations, analyze the performance, and provide feedback to leadership. The General Manager is ultimately responsible for the staff's overall adherence to retail Standard Operating Procedures, CCC Regulation and employee policies.
- Responsible for financial budgeting, setting goals, and forecasting performance
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in performance;
- Plans, identifies, communicates, and delegates responsibilities to the dispensary /retail team to ensure a smooth flow of operations within the dispensary / store;
- Supports the implementation of company sales programs by motivating and supporting the retail leadership team to execute objectives;
- Oversees the store leadership team including Lead GSAs on fostering an environment that will deliver an unmatched cannabis dispensary retail customer experience foster and deliver a unique, high-quality customer experience;
- Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement;
- Responsible for Inventory Vault processes and staff.
- Drives the implementation of company sales programs by motivating and supporting the retail leadership team to execute objectives;
- Building work schedules for full staff coverage on all shifts. Finding coverage when necessary;
- Ability to provide support to other retail locations when necessary
- Directly reports scheduling issues to Director with resolution. Ensures staff development and talent acquisition in order to achieve and maintain operational requirements. This requires the execution of training plans as outlined by Human Resources and Compliance.
- Responsible for on the floor coaching and collaborates with Director of necessary disciplinary action. May attend disciplinary meetings with Retail Management and HR;
- Attends collaborative meetings with the GM Marketing Team to plan scheduled marketing releases and voices support needed for marketing assets;
- Interact closely with the compliance team to ensure all dispensaries and personnel are in compliance with MA State regulations, in all operations, processes, inventory management and protocol. An understanding of 935CMR500.000 and 935CMR501.000 is critical to this position.
- Leading CCC Inspection process for the Southbridge dispensary with scheduled and unscheduled visits
- Liaise with state and local offices, when necessary;
- Coordinates and facilitates all dispensary / retail store transactions and operations.
- Solicits feedback to understand customer needs and the needs of the community;
- The General Manager is ultimately responsible for overall building appearance, cleanliness, comfort, functionality, safety, security, and customer experience;
- Directly responsible for inventory variances, cash variances and, working directly with security/compliance on loss prevention.
- Other necessary duties as assigned by the Retail Management
- Must be available for nights and weekends
- Must have the ability to travel to other locations when necessary
- Valid driver's license is a must
Education and ExperienceA minimum of an Associates Degree or technical training an an appropriate business field at well at 3+ years experience in retail management. Retail in the cannabis industry is preferred but not required. Skills
- Team leader with a positive attitude
- Excellent organizational skills and keen oversight
- Strong analytical skills with an aptitude for translating qualitative and quantitative data into executable plans.
- Ability to influence and collaborate at all levels and across all functions of the company.
- Strong communication skills and the ability to listen well and communicate effectively orally and in writing with various audiences.
- Attention to detail
- Unquestioned integrity
- High energy with a desire to work in a team-oriented, fast-paced environment.
Must have a flexible schedule including nights and weekends. We celebrate Diversity and Inclusion! Go to our website at www.greenmeadows.com and navigate to Learn/Careers . You will see an icon Diversity to apply in a fast tracked email !