General Manager - Santa Clara
Santa Clara, CA
Must be a US Citizen or Green Card holder;
We're looking for a General Manager in Santa Clara. The General Manager is a key stakeholder within our team ensuring customer satisfaction, leading company guidelines and processes, and ultimately company profitability.
The successful candidate will:
- Work closely with the Distribution Manager, Warehouse, and Service in daily operations and holding departments and staff accountable
- Ensure all branch departments work as one team
- Identify customer issues quickly, and promptly respond with appropriate communication and/or corrective action with operations and Key Account Managers
- Coordinate execution of field pricing changes and other strategic projects
- Coordinate new account execution and assists with client management & retention
- Collaborate with other departments to improve all business processes, efficiencies and best practices
- Champion a safety-focused work environment for all operations
- Carry out all leadership responsibilities in accordance with the organization's policies and applicable laws
We are looking for candidates who:
- Have 5 years of combined management experience required with a preference within the distribution industry
- Have a valid driver's license and acceptable driving record
- Possess the ability to obtain security clearance for customer locations
- Are effective communicators and collaborators with passion for developing talent through coaching and accountability
- Can demonstrate urgency and problem-solving skills with a dedication to customer service and associate accountability
- Have the ability to learn and work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel and Word
- Can lift, push, and pull 50 lbs and perform work in outside weather conditions
Position Summary:
- Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.
Key Duties:
- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.
- Develops business plan and budget with each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.
- Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.
- Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.
- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.
- Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention.
Basic Qualifications & Requirements:
- Basic Education Requirement - Bachelor's Degree or equivalent experience
- Basic Management Experience - 5 years
- Basic Functional Experience - 5 years
Required Knowledge, Skills, and Abilities:
- Do you have a Bachelor's Degree or equivalent experience?
- Do you have 5 years of Management experience?
- Do you have 5 years of Functional experience?
- Do you have 5 years of combined management experience required with a preference within the distribution industry?
- Do you have a valid driver's license and acceptable driving record?
- Do you possess the ability to obtain security clearance for customer locations?
- Do you have the ability to learn and work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel and Word?
- Must be a US Citizen or Green Card holder.
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