General Manager (Urgently Hiring)
Location: Brookes Bed and Biscuit - Bluffon, SC
Time Type: Full Time
Posted on: Posted Today
Job Requisition ID: JR102041
Welcome to Destination Pet. We are One Pack - a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!
Job Description
We are looking for a General Manager to lead our team at Brooke's Bed & Biscuit!
CORE RESPONSIBILITIES (include but are not limited to):
- Supports the mission, vision, culture, and policies of Destination Pet.
- Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
- Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
- Ensure the cohesiveness of all aspects of pet care services and cross-training where necessary.
- Manage all staff at the center; recruit, hire, motivate, train, promote, counsel, and terminate when necessary.
- Oversee the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
- Manage center payroll and ensure that payroll is approved in a timely manner.
- Work with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
- Ensure safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety-related policies.
- Prepare and deliver annual performance reviews to team members on a timely basis.
- Monitor and respond to the needs of pet guests to ensure their safety, security, and comfort.
- Resolve any and all customer and staff complaints.
- Actively manage the center's social media accounts through weekly postings and replying to customer comments.
- Create, implement, and execute local marketing programs to acquire new customers and grow sales.
- Attend community events and partner with local businesses to promote Destination Pet services.
- Maintain appropriate inventory of supplies; reorder and restock as necessary.
- Monitor and manage all computer systems located in the center.
- Address all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
- Utilize financial reports and statistics.
- Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.
- Ensure that bank deposits are completed as needed.
- Promote and market Destination Pet's programs and services in the surrounding community.
- Assist other team members as needed.
- Perform other duties as assigned.
REQUIREMENTS:
Expertise & Experience:
- BS/BA is a plus.
- Must be a passionate team player and a strong motivator.
- Must have a strong background in driving performance excellence through strong people management.
- Five plus years in full P&L management responsibility preferably in hospitality, service, and/or retail environments.
- Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and the ability to interact professionally and effectively with co-workers, clients, and the general public.
- Proficiency in computer applications including Microsoft Office Suite and database applications.
- Ability to multi-task with strong time management skills.
- Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
- Excellent oral presentation, writing, and analytical skills.
- Strong interpersonal, communication, and motivational skills.
- Must have exceptional strong customer service experience and skills.
- Veterinary, boarding, and/or grooming experience required.
- Must have experience in managing inventory and accounts payable.
Physical:
- Must be able to work evenings, weekends, and holidays.
- Must frequently lift 40 pounds.
- Must be able to be on feet for the duration of your shift.
- Must be able to stand, walk, and climb stairs frequently.
- Must be able to work on computer systems and work multi-line telephone.
- Must be able to handle dogs on leashes.
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
PERKS:
- Health, vision, dental, long & short-term disability, and life insurance.
- A startup mentality company with stable funding.
- 401k match.
- Pet care discounts.
- Generous PTO.
- Opportunity to grow your career with a network of like-minded professionals.
REPORTS TO: District Director
PAY: $48,000-$55,000 Salary
IND123
Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other characteristic protected by federal, state, or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?
About Destination Pet
Destination Pet, headquartered in Highlands Ranch, Colorado, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through Connected Care.
With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to grooming, boarding, daycare, training, and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.
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