Job Description
General Manager Position Description
Department: Store Operations
Job Title: General Manager
FLSA Classification: Exempt
Reports To: Regional Operations Manager
Director, Team Relations - secondary report
Direct Reports: Assistant General Manager, CSRs, Pizza Makers and Delivery Experts
Indirect Reports: N/A
Being a Domino's General Manager is more than just a job - it's a career. We believe in promoting from within. You are responsible for the success of the store and Team Members. We want you to enjoy achieving it.
Each store has its own personality, and we reward outstanding leaders and operators. If you possess integrity and honesty, are motivated, and energetic, you'll get to flex your creative muscle. Sell more pizza; have more fun. You are the backbone of our business!
Many Domino's General Managers today are successful Domino's franchise owners. From Customer Service Reps to Management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino's; go somewhere else to be average.
General Manager responsibilities:
Managing costs, building sales, increasing customer base, and store profitabilityLead Team Members in operational excellence and promotion of brand standardsRecruitment, new Team Member training, and schedulingProvide continuous training and development of Team Members and Management teamsUphold brand standards and company policiesServe as operations expert on Domino's operating standards to maximize productivityEnsure consistently high quality product and service to customersEnsure health, safety, and cleanliness standards are upheldFoster productive and professional relationships and engage Team MembersServe as store mentor and operations expert in all Domino's store-level Team Member positionsBuild relationships with customers and communityCash handling, reconciliation, and reportingInventory control and managementAssist General Manager in marketing effortsIf you've got your eye on developing a rewarding Domino's career, are ambitious even on your not-so-good days, enjoy competition, and strive for operational excellence then make your career with us!
Perks of the job:
Competitive salaryPerformance-based bonus programFast career progressionPaid trainingHealth InsurancePaid Time OffEnergetic, fun, and positive cultureMinimum requirements and expectations:
An EXCEPTIONAL and POSITIVE attitudePossess integrity and honestyExcellent attendance and punctualityYou must be 18 years of age or older.Possess reliable transportation as well as valid driver's license, registration, and liability insuranceBe able to pass background investigation and motor vehicle reportPrevious quick service restaurant – pizza niche experience 1-2 years preferredMaintain an attitude of adaptability, accountability, self-motivation and passion for excellent customer service and superior productsEffectively train and engage Team MembersAbility and commitment to partner with Human Resources and corporate office team members to maintain excellent hiring practices and compliance with state and federal employment legislationPrevious inventory control, labor costs, and computer knowledgeAbility to create and effectively manage Team Member scheduleAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator)Verbal, writing, and telephone skills to communicate effectively with Team Members and customersMotor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speedAbility to enter orders using a computer keyboard or touch screenAdept at utilizing proprietary software systems – PULSE and PWRAbility to comprehend and give correct written instructionsTalking and hearing on telephoneNear and mid-range vision for most in-store tasksDepth perceptionAbility to differentiate between hot and cold surfacesThe ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisionsAbility to stand for long periods of time: Most tasks are performed from a standing position.HAMMERHEAD PIZZA LLC TA Domino's Pizza is an Equal Opportunity Employer.
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