Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
General Manager Job Description:
At KidStrong, we help parents build stronger, smarter, high character kids. Our team of unicorns is an elite group of individuals with a background in child development, physical education, former athletes, personal trainers, and pediatric occupational and physical therapists. Are you looking for a workplace where you can be part of a fun, energetic, and professional team that loves what they do? Our San Antonio region is rapidly growing, and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids, making an impact on their lives. Do you have what it takes to join the KidStrong Team?
We have an immediate need for a high-energy, hyper-organized, passionate General Manager to lead our Stone Oak location. This individual would have the inside track to regionally operate the market as we grow.
What we expect:
Ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships.Provide leadership, daily sales, and member relations at the center.This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the General Manager must execute lead generation/marketing strategies to increase sales as well as engage in customer relations with members and parents.This leader must possess a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals.This is a salaried position with raises tied to performance, but this is NOT a typical 9-5 job.The General Manager must be flexible and adaptable to shift hours to ensure the center runs optimally, and leads and members are communicated with quickly.General Manager Responsibilities:
Provides excellent leadership and management to create a positive, successful environment for staff and clients.Properly manages and exceeds all KidStrong sales and operational budgets.Responsible for overseeing the sales process and systems.Works closely with the Head Coach of the center to ensure that the staff and center are looked after.Builds and maintains KidStrong class size through scheduling optimization.Models all center activities through self-involvement (leading by example).Communicates with coaches regarding all trials and any specifics about the prospective member.Timely response and follow-through with all KidStrong corporate/owner requests, and client and lead requests.Maintains and updates social media on a daily basis according to brand rules.Enforces KidStrong corporate policies, business practices, systems, and processes.Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales-related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.Coaches weekly KidStrong classes according to center needs.Provides and maintains the highest level of customer service.Provides effective decision-making regarding customer service issues.Responsible for ensuring that the facility is clean, maintained, and operationally sound (along with the Head Coach).Requirements:
Associate or Bachelor's degree in business, education, or related field.Minimum 2-3+ years of management experience, including overseeing all aspects of company management.Minimum 2-3 years of previous sales experience.Must have the ability to work a flexible schedule, including at least 3 evenings per week (up until 7:00 pm) and weekends (at least 1 full weekend day) with specific hours dependent on the needs of the center.Be promotionally-oriented and have the ability to schedule trials through company-required vetting.Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls, and facilities maintenance.Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.Excellent verbal and written communication skills.Ambitious spirit with open, participative leadership style and drive for excellence.Strong work ethic, integrity, and professional demeanor.Practical work experience using Google Workspace products.Previous management experience with children and fitness industry strongly preferred.Experience:
Management: 2 years (Required)Leadership Development: 2 years (Required)Customer Service: 2 years (Required)Phone stamina - this position makes 20+ hours of calls per week (~300 phone calls per week)Compensation:
$43,000.00 - $48,000.00 per year
2 weeks PTO
Medical, Dental, and Vision Insurance
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
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