Store Manager Buff City Soap is on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant-based goodies to make your skin happy. Buff City Soap Products are fresh. Made in each soap makery daily. With ingredients you can pronounce. We are currently accepting applications for a Makery Manager. The Store Manager contributes to Buff City Soap's success by leading a team to create and maintain the Buff City Experience for our clients. The Store Manager is required to regularly exercise discretion in managing the overall operation of the makery. A majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your makery, and managing safety and security within the makery. The Store Manger is responsible for modeling and acting in accordance with Buff City Soap principles in order to deliver an exceptional client experience. Benefits:
- Employment growth opportunities
- Flexible scheduling.
- Competitive bonus plan.
- Options for Medical, Dental, Vision, STD, LTD, Life Insurance, HSA, Critical Care & Accident Insurance, and 401K.
- Ability to earn paid time off.
- Employee discount on products & services.
- Anniversary gifts for years of service.
- Fun contests and incentives for performance.
Tasks & Responsibilities:
- Developing and coaching employees to provide amazing client experiences.
- Following up swiftly on client concerns and issues.
- Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
- Displays a client comes first attitude by holding team members accountable for quality client service.
- Drives company metrics by developing action plans. Directly motivates and instructs the makery team by implementing company programs.
- Manages with integrity and honesty and promotes the culture, values, and mission of Buff City Soap.
- Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
- Manage and track stock of raw materials, finished products, and supplies.
- Maintains outstanding store conditions and visual merchandising compliance with the Buff City Soap brand standards.
- Directly responsible for the production, cleanliness, maintenance, sanitation, and organization of the makery.
- Manage and track stock of raw materials, finished products, and supplies.
- Manages makery staffing levels to ensure employee development and maintain makery operational requirements.
- Adherence to applicable wage and hour laws for non-exempt team members and minors.
- Uses all operational tools to plan for and achieve operational excellence in the makery. Tools include labor guidelines, reports, cash management and inventory management.
- Utilizes financial reports to identify and address trends and issues in makery performance.
- Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
- Manage ongoing sales.
- The Store Manager is required to work a 5-day workweek of 40 hours per week. (minimum)
- The Store Manager is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.
- Has reliable ability and transportation to go to the bank as needed.
Experience: -Management and/or Sales experience required.
- Basic Computer skills (ability to use Word, Excel, and Outlook)
- Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
- Strong knowledge of client service techniques and operational practices.
- Strong problem solving and organizational/planning skills.
- Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
- Team building skills
- Ability to prioritize and delegate.
Physical Requirements:
- Ability to stand and walk for long periods of time.
- Must not be sensitive to various scents and fragrances.
- Dexterity of hands and fingers.
- Ability to lift or assist in lifting items and heavy boxes up to 50lbs.
- Ability to walk, reach with hands and arms, climb, balance, twist and stoop, kneel or crouch.
- Ability to perform makery cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
THE BUFF CITY STORY We're on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant-based goodies to make your skin happy. WHY WE MAKE SOAP Can we get on our soapbox a minute? Most of the trusted brands you're washing up with are made with detergents, chemicals and tallow, which is just another name for cow fat (umm... gross). Sulfates, artificial detergents and parabens can cause irritation, trigger allergies and have other unpleasant side effects. That doesn't exactly say refreshing shower to us. So we set out on a mission to find an alternative. After learning more about commercial soap ingredients, we found ourselves in a bit of a lather about the whole business. In 2013, we began experimenting with soap recipes that are safe for your skin and contain ingredients you can actually pronounce. After making a few big messes, we created something wonderful and Buff City Soap was born. OUR SOAP MAKERY We handcraft each bar of Buff City soap in what we call our Soap Makeries. Each of our locations makes every product sold right there, where you can see exactly what goes into the products you put on your body. It's a bit of a mad lab stocked with ingredients like rose petals, lavender buds, hemp seed oil, shea butter, charcoal, and tea tree oil. Even our body scrubs are squeaky clean with natural exfoliants like chopped loofah bits, crushed walnut shells, and poppy seeds. What you will never see are artificial detergents, surfactants, dyes, or other harsh chemicals. We even have our fragrances manufactured for us to ensure they are free of phthalates, parabens, and formaldehyde containing/forming ingredients. You can customize your products with the scent (or non-scent) of your choice and the ingredients that you prefer. The possibilities are endless!