POSITION DESCRIPTIONPOSITION TITLE: General Manager in Training DEPARTMENT: Operations REPORTS TO: District ManagerFLSA: Exempt, SalaryCOMPENSATION: $70,000 - $78,000 (Bonus Eligible upon successful completion of the program)JOIN OUR TEAMAt VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is aliveembodied by members and team members alikeVASA is a place where lives are changed because of authentic connections made within our supportive community.Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.BENEFITSWe offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym membershipsone for themselves and another to give awayplus 401k options.
- 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
- 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)
Come join VASA Fitness and join a passionate, fun, and united team!Proud to be a 'Great Place to Work' certified company! PURPOSEThe General Manager is engaging, upbeat, diligent, organized and knows how to drive their club toward results. The ideal candidate has a take-charge personality and a reputation for getting things done.As a General Manager in Training, you will learn operations and sales in preparation for running a VASA location. You will learn how to and then be expected to build a team of results-driven, culture-based club leads. You will wake up every day with a clean slate and the opportunity to win again.EXECUTION DELIVERABLES
- Responsible for learning how to manage the pace, financial performance, and consistency in the club from the GM Trainer.
- Learn how to and prepare to demonstrate your ability drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).
- Gain an understanding of the VASA hiring and development of the club team with particular emphasis on lead positions (MEL, PTL, GFSTL & CCTL)
- Participate in hiring events and interviews as directed by the GM Trainer
- Learn and thoroughly understand the performance management of team members to maintain consistent company standards and financial results.
- Responsible for learning, communicating, upholding and leading by example to deliver the House of VASA approach, purpose, and foundation.
- Engage in the cleaning processno job too small
- Manage a clean, friendly, and well maintained club.
- Ensure that all team members create and maintain our UPLIFT culture in the club.
ESSENTIAL DUTIES AND RESPONSIBILITIESTo Learn and Demonstrate Under the direction of the GM TrainerMANAGING (50%)
- Provide consistent accountability for direct reports through training, coaching, conducting planning sessions and performance reviews.
- Recognize good performance and also take corrective action when necessary.
- Hold Leads accountable for driving and delivering results.
- Control club labor on a weekly basis to meet budget expectations.
- Recruit, interview and hire Leads, and participate in final interviews for all club positions.
- Participate in district progression planning, and talent review process with peer general managers.
- Develop direct reports by communicating priorities and encouraging the team to achieve results, through significant face-time and coaching.
- Provide direction to Leads to deliver on performance goals and implementation of corporate and district initiatives.
- Monitor club facilities to ensure execution of our purpose, and adherence to company programs and initiatives.
- Offer feedback and direction to Leads and team members.
- Communicate and execute sales and pricing promotions with Leads.
- Resolve escalated member concerns, that are outside the authority of Leads to solve.
- Provide resources and direction to ensure that company policies and procedures, including loss prevention, employment and HR policies are enforced.
- Monitor and control retail inventory within the club to drive REVIVE profitability.
PLANNING AND ORGANIZING (15%)
- Provide direction to the Leads to proactively develop thorough business plans. Ensure that the plans are executed with reoccurring performance checkpoints (see management section).
- Establish priorities and goals for member acquisition and retention.
- Identify, plan, and execute club improvements.
- Facilitate club meetings to ensure alignment with company goals and objectives.
- Utilize GM checklist to drive daily deliverables.
LEADERSHIP, COACHING AND LEADING CHANGE (35%)
- Communicate, lead by example, and motivate your team to understand, and develop passion toward the brand, values, and strategy (House of VASA.)
- Be consistently visible within the club and set the example for providing member satisfaction, and team member engagement.
- Create an inspiring environment for Leads to bring the House of VASA to life.
- Ensure that VASA values are embedded in the management and personnel within the club.
- Work collaboratively and build relationships with district support team members and corporate departments (HR, Safety, Loss Prevention, Payroll, Accounting, Operations, IT, etc) to support company directives and initiatives.
- Coaching to drive results
- Provide feedback and create a culture of accountability
REQUIRED QUALIFICATIONS: Minimum certifications/educational level:
- Bachelor's Degree preferred
- High School Diploma or GED required
Experience:
- 2-4 years of progressive management experience supervising 1-10 employees
- 2-4 years of broad retail/hospitality/service industry experience
- Comparable management experience preferred
- Prior experience in one or more club departments
- Operations management and sales experience
Knowledge, skills, and abilities:
- Financial planning and knowledge of P&L statements
- Ability to work at a fast pace while prioritizing and multi-tasking effectively
- Proficiency in sales, marketing and operations plans
- Leading a team
- Knowledge of fitness industry preferred
Physical Requirements:
- Ability to work in the club office; move about club floors and rooms.
- Create, review, and revise club paperwork to communicate with employees, members, and the public.
- Travel: Must be able to travel by car and airplane up to 10% of the time
- Ability to communicate telephonically with internal and external members
- Ability to access and operate company computer systems including: prepare documents, enter data into computer system, read reports from a computer data base or email system
- Ability to lift up to 45 lbs.
Work Environment:
- Work is typically performed in a club with varying hours based on business needs.
- While performing the club duties of this job, the team member is regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud.
- Extended workdays are a frequent occurrence. Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends and holidays may be required.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.VASA Fitness is an Equal Opportunity Employer