Job Type Full-time Description Description Responsibilities Customer Relationship Management:
- Record Keeping for the Sales Process
- Collect New Client Information for Registration with Accounting
- Create quotes
- Confirm sales orders and obtain client authorization
- Assist in the management and execution of contracts by coordinating with company officers
- Communicate sales order completion to invoicing specialist for processing.
- Execute invoicing when required
- Interface and Communication:
- Answer and return phone calls and e-mail in a timely and professional manner.
- Interface between GTS customers and laboratory operations/management
- Communicate effectively with customers of schedule, costs, and other matters that affect delivery of results.
- Provide proactive communication to keep customers informed.
- Support and Maintain Customer Relationships:
- Provide post-sale support and maintain customer relationships
- Build strong relationships with internal and external stakeholders/customers.
- Expectation Management and Issue Resolution:
- Document, share, and manage customer expectations regarding project deliverables and timelines.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
Project Coordination and Execution:
- Work with the Laboratory Manager, Laboratory Coordinator, and Engineers to manage activities across departments to drive projects to completion.
- Ensure a positive customer experience.
- Drive stakeholder action and milestone completion.
- Take ownership of issues and conflicts, working proactively to resolve them.
- Support closed-loop learning for process improvement.
- Demonstrate curiosity and continuous learning.
Reporting
- Preparation of laboratory reports
- Manual data entry in a timely and precise manner
- Ten-Key proficiency with Accuracy and Speed (Prefer 8,000 KPH+ with 98% + accuracy)
- Entry of data into excel template in compliance with established policies and procedures
- Review and verify data prior and during entry
- Perform high volume data entry work
- Transmit and reconcile reports on behalf of the Laboratory Manager, Laboratory Coordinator, and Engineering Staff
Facility Management and Contracting:
- Coordinate contracting work related to the facility (e.g., repairs, renovations, maintenance).
- Ensure compliance with contracts and manage vendor relationships.
- Coordinate facility-related activities to maintain a functional and safe environment.
- Supply Management and Purchasing:
- Maintain inventory of supplies and equipment.
- Order necessary supplies for smooth operation.
- Monitor stock levels and restock as needed.
- Handle purchasing processes efficiently.
Additional Duties:
- Perform other necessary tasks as needed.
Position is Full time, and is located in Coraopolis, PA. This is NOT a remote position. TRI Environmental, Inc. and Geotechnical Testing Services (GTS) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. Requirements Requirements Qualifications
- 2+ years of Project or Administrative Assistant experience
- Experience in service coordination
- Proven customer service background
- Proven friendly telephone voice and demeanor
- Ability to remain organized in a fast-paced environment, while managing multiple projects
- Excellent written and verbal communication skills
- Experience with accounting software, preferably with Enterprise Resource Management (ERP) systems. Note: TRI uses Acumatica. While Acumatica-specific experience is not required, please highlight it in your application if you have it.
- Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method
Position is Full time, and is located in Coraopolis, PA. This is NOT a remote position. TRI Environmental, Inc. and Geotechnical Testing Services (GTS) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status