Location: Silver Spring,MD, USA
Tesla is currently seeking an experienced Mobile Glass Technician to contribute to work on one of the most progressive vehicles in the world. This role involves substantial customer and employee interaction, necessitating not only technical expertise but also a strong focus on delivering exceptional customer service. The position entails daily travel within the region, as directed by the Mobile Glass Dispatch Team. Membership of our world-class service team requires a dedication to supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy. Responsibilities Operate a variety of hand, power, and shop tools for the servicing of automotive glass components Collaborate with experienced technicians on inspecting, repairing, and servicing Tesla electric vehicles as needed Ensure the vehicle Driver's Assistance System is functioning correctly using computer/calibration software when applicable Conduct equipment inspections, adjustments, and certifications Maintain records of time, expenses, and materials Safely operate company vehicles, communicate professionally with customers and stakeholders, and ensure vehicle cleanliness Daily regional travel Requirements Hands-on experience removing and installing glass, primarily windshields; trade school training/ ASEs preferred Excellent verbal and written communication skills and ability to follow instructions with attention to detailAbility to establish and maintain cooperative working relationships with those contacted in the course of work, including the public and multiple internal stakeholders Ability to quickly adapt to new systems, processes, and a dynamic work environment Must be comfortable with daily regional travel and operating a large service vehicle Excellent customer service and problem-solving abilities Valid driver's license required Compensation and Benefits BenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program