Global Client General Manager
: Job Details :

American Express Global Business TravelGlobal Client General Manager

Providence, Rhode Island

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Manager, Global Client Group is a strategic leader at American Express Global Business Travel, reporting/supporting to the Director of Client Management in owning the client relationship. You will be the person responsible for leading the execution of our client servicing strategy. CGM is an innovative leader, strategic thinker with a focus on analytics, operations, program optimization and building positive relationships.

What You'll Do:

Global point person for all client items and develop strong partnership with the client.

Resolve operations issues and opportunities.

Employ a consultative approach in driving partnership value for the client and GBT.

Support the enhancement of the American Express value proposition via consultation, technology road mapping, optimizing online servicing solutions.

Differentiating and reinforcing GBT's value on a consistent basis through a comprehensive understanding of the industry and the market.

Deliver differentiated value to the client which leads to client happiness and retention.

Proactively recognize risks to the partnership, identify an action plan, and coordinate mitigating actions with other GBT internal partners.

Positively influence key client decision makers through effective communication and strategic guidance.

Collaborate with clients to develop and administer both long-term and short-term operations business and/or project plans and critical initiatives.

Lead annual/quarterly Regional business reviews.

What We're Looking For:

5-10 years global account/client management experience - ideally within the business travel industry.

Extensive customer/client facing experience globally.

Strong business and financial acumen and the proven track record to get results and achieve targets.

Strong influencing and consultative skills and change management ability.

Adept at learning new technology.

Ability to identify business opportunities and take a proactive approach.

Demonstrated ability to deliver a data-driven, analytical approach to the client's travel program in a consultative manner.

Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.

Organized, disciplined and responsive approach.

Location: United States

The US national annual base salary range for this position is from $70,000 to $140,000. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan or one of our metric-driven Sales Incentive Plans. This role is also eligible for awards under the company Equity Incentive Plan.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, and leadership courses.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.

All applicants will receive equal consideration for employment without regard to any protected characteristic.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about “checking every box;

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