Global Customer Service Manager - Renewable Products Location: Jacksonville, FLSalary Range: $165-175kBonus: 20%Summary:ExecuSource is seeking a Global Customer Service Manager in the Jacksonville, FL. Excellent opportunity to join the world's leading manufacturer of renewable products. Looking for innovative individuals who can tackle challenging problems and contribute to the company's mission and vision while helping shape the future of the company.What you get to do:
- Lead improvements in SAP order-to-cash processes, from order receipt to payment collection, ensuring efficiency across order fulfillment, invoicing, and delivery.
- Serve as SAP S4 HANA power user, optimizing system use.
- Develop systems to monitor customer order patterns, assist with forecasting, and support sales in understanding customer needs.
- Collaborate with Sales to enhance customer forecasting accuracy using the IBP tool.
- Ensure effective communication between CSR teams, credit management, production planning, shipping, and customers.
- Troubleshoot order misalignments and inventory issues, partnering with warehouses and production teams.
- Oversee customer complaint resolution via Salesforce, ensuring timely and satisfactory outcomes.
- Support CSR and sales teams with new customer setups, data management, and reporting in Salesforce.
- Develop KPIs for accurate order entry and ensure proper credit, invoicing, and document management processes.
- Maintain and update standard operating procedures, assist with ISO audits, and coordinate SAP material management.
- Liaise with IT for system upgrades and train CSR teams on systems and procedures.
- Ensure global CSR teams are aligned with corporate policies and ethics.
What you need to succeed:
- Bachelor's degree with 10+ years of customer service management in a manufacturing setting.
- Experience managing global teams and proficiency in SAP S4 HANA, IBP, and Salesforce.
- Strong communication, organizational, and interpersonal skills.
- English proficiency required; French or Spanish is a plus.
- Key traits: proactive, adaptable, and action oriented.
What's in it for you:
- Excellent company benefits offered.
Apply now! One of our recruiters will review your profile and we will be in contact if you qualify!#MISC123