This position is accountable for all transactional and administrative activities for People and Culture compensation and benefits policies. In addition, it oversees global data management, employee immigration and relocation operations and deployment of Workday Help to enhance employee experience and embed knowledge management practices.
Our workforce distribution still means that most staff are in the US, and this location has the most complex benefits administration. Therefore, an in-depth understanding of US ESC practices is required to manage daily ESC matters successfully.
Key Responsibilities
- Accountable for leading the employee support center for operations globally and the US offices
- Accountable for maintaining data quality in Workday, collaborating with Advisory Partner and the P&C systems team
- Optimize the employee experience by driving the adoption of Workday Help across the organization and enriching the knowledge base based on analytics
- Monitor the service level and quality of service the employee support center provides by analysing Workday Help data
- Accountable for ensuring the global mobility (relocation and immigration) services provided by suppliers are as per agreed standards
- Accountable for managing the vendor relationships and ensuring the services are provided per agreed agreement and SLAs
- Accountable for managing the employee support budget and ensuring the cost allocations are rightly reflected for suppliers
- Responsible for ensuring that global and local policies are updated and maintained, aligning the Workday help knowledge base accordingly
- Drive the continuous improvement of processes in the employee support center.
- Work collaboratively with the payroll team to ensure data for payroll is managed in a timely manner for processing
- Collaborate with finance for audit requirements, as needed and ensure GDPR compliance for data processing
- Build and foster a team culture that emulates the company's values and actively drives team performance
- Actively manage a team, ensuring delivery of critical activities and exploring potential areas for improvement
Experience
Essential:
- Prior leadership experience in successfully managing employee operations (P&C ops)
- Prior record of accomplishment of managing employee operations in the US and understanding US benefits administration and payroll requirements
- Effectively manage work efficiently in a fast-paced environment, troubleshoot and follow initiatives through to completion, with strict deadlines and without losing attention to detail, budget and reporting
- Some experience with continuous process improvement techniques