Global ITSM Process Manager (Change Management)
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Job DetailsJoin a Legacy of Innovation 125 Years and Counting!Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 125 years of scientific expertise and a presence in more than 20 countries, Daiichi Sankyo and its 18,000 employees around the world draw upon a rich legacy of innovation and a robust pipeline of promising new medicines to help people. In addition to a strong portfolio of medicines for cardiovascular diseases, under the Group's 2025 Vision to become a Global Pharma Innovator with Competitive Advantage in Oncology, Daiichi Sankyo is primarily focused on providing novel therapies in oncology, as well as other research areas centered around rare diseases and immune disorders.SummaryThe ITSM Process Manager for Change Management is responsible and accountable for managing and maintaining the IT Change Management process. You should be familiar with normal, standard, and emergency changes and understand their relationship to other IT service management processes such as Incident Management, Problem Management, and CMDB. Your role will primarily involve working in a global environment.Responsibilities- Process Ownership and Coordination. Act as a Lead function and process owner on a global level for Change Management process. Maintaining, adapting and monitoring a comprehensive change management process for IT systems and services. Coordination monitoring of all activities/tasks during the change process, Planning and conducting of Change Advisory Boards (CABs) and management of Emergency Change Advisory Boards (ECABs)Monitoring the implementation of changes and conducting post-implementation reviews to assess success, identify learning experiences, and suggest continuous improvements. Monitoring and maintaining interfaces to other processes and procedures- Stakeholder Engagement and Advisory. Advise our IT internal and IT external stakeholders on all questions regarding the Change Management process. Through careful coordination with stakeholders and consistent quality assurance, minimize the risk of changes, strive for uninterrupted implementation, and ensure a stable environment. Show an in-depth understanding of the global processes and implementation with regard to Change Management and related procedures- Training, Documentation and Support. Responsible for planning and conducting trainings and workshops towards stakeholders regarding Change Management process and related processes and procedures. Prepare learning materials and knowledge articles; maintain documentation for the Change Management process. Guide and support the operational team with operational tasks. Temporarily take over tasks from other ITSM process modules as needed.Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation.Education Qualifications (from an accredited college or university)- Bachelor's Degree Bachelor's degree or Master's degree in Computer Science, Information Technology, or a related field required- Master's Degree preferredExperience Qualifications- 5-8 years or more extensive experience in IT service management, with a focus on Change Management required- Good specific operational knowledge on required technology in order to provide the service (e.g. ServiceNow) required- ITIL v3 or v4 certificate requiredTravelAbility to travel up to 10% Travel to other Daiichi Sankyo regions. International collaboration.Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.