Job Title: Global Logistics AnalystJob Location: Oakwood Village, OH 44146Job Duration: 9 months +(Eligible for conversion based on performance and business needs) Pay range: $18.65/h on w2 Shift hours: Monday to Friday 7 am to 3 pm Responsibilities:
- Responsible for client interfacing via both phone and electronic correspondence such as email for compliance related issues on export procedures.
- Responsible for confirming with client terms of sale and carriage. Responsible for problem resolution for clients & partners.
- Responsible for quoting of consignments.
- Responsible for communication with client on consignment status directly as well as via Transportation Management System (TMS) for all state changes of shipments including issues.
- Responsible for, checking products all known shippers, and denied parties list and obtaining all related documentation.
- Responsible to adhere to escalation procedure if there is a deviation from SLA and/or Standard Operating Procedures.
- Follow all relevant Standard Operating Procedures, client protocols, and quality criteria in accordance with good manufacturing practices in all areas of responsibility.
- Provide essential information, timely to client and internal staff.
- Consignment Processing Provides quotes to customers in accordance with PSI quoting process and according to the customer's expectations.
- Responsible for updating all TMS systems with quote requests and process quotes.
- Responsible to confirm consignments have been inspected for carriage and are in agreement with documentation provided.
- Responsible for ensuring dangerous goods consignments are inspected and handled per IATA/ICAO instructions.
- Responsible for routing of consignments via air carrier, ocean line or ground carrier for cost effectiveness and within time perimeters established.
- Responsible for arranging consignments for tender to selected carrier.
- Responsible for processing AES (automatic export system) reporting to US Census.
- Responsible for ensuring clearance of consignments are completed and required documentation received from customs broker.
- Responsible for monitoring the P & L of consignments.
- Responsible for entering A/P & A/R charges information into TMS billing system within established service level agreed upon ETA's.
- Documentation
- Responsible for creation of consignments documentation including but not limited to: Master air bill, House air bill, manifest, labels, pickup alerts, bill of ladings, and certificate of origins, dispatch letter, flight details, and enhanced security forms.
- Responsible for creation of pre-alert documentation for consignments.
- Responsible for uploading various documents that pertain to each shipment into all TMS systems.
- Responsible for creating and submitting reports on a deadline, based on shipment data, including, volume, metrics, and accounts.
- Responsible to send the brokers all documents for import shipment and confirm receipt of documents.
- Good Distribution Practices Complies with Warehouse and Good Distribution policies and Standard Operation Procedures.
- Sorts and stores cold chain products in appropriate temperature-controlled rooms, as required. Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department, in a FEFO/FIFO manner or as specified by the client.
Requirements:
- Minimum of 3 years of international logistics experience, and a proven track record of building relationships with and providing outstanding service to customers/clients.
- Strong written and verbal communication.
- Relationship development and management skills.
- Strong organizational skills. Ability to multi-task.
- Ability to manage work and meet deadlines.
- Working knowledge of Word and Excel.
- Knowledge of the airline and ocean industry and routing. Logistics / Supply Chain / Cold Chain experience.
- Courier / transportation experience