Global Manager, Partner and Premium Support
: Job Details :

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world.

Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor.

How you'll make an impact:

As a Global Manager, Partner and Premium Support, you will provide day-to-day leadership to a dispersed Global Partner Premium Team who is responsible for supporting all Cin7 products. You will serve as a vital link between our Partners, Premium Customers and Cin7. Leading by example with Cin7's values in mind, you'll ensure a consistently high-performing team. You will also work closely with Partner Management, Marketing, Sales, Customer Success, Product and Engineering to deliver an exceptional partner experience.

This role reports into our Global Director of Customer Support based in New Zealand and collaborates internally with counterparts in the US, India, Sri Lanka and New Zealand and with a growing worldwide network of Cin7 Partners. This role will advocate for Partners and Premium Customers internally, helping the organization better understand the value that our Partner channel delivers and is capable of delivering and ensure our Premium Customers receive a Premium Support experience.

Here's what you'll do in this role:

• Your main duty is to lead a team of expert Support resources assigned to work with our Partners and Premium Customer. This team will be based in NZ, US and Sri Lanka and will need to provide coverage for AMERICAS, EMEA and APAC time zones.
• You will also function as the escalation point for Partners and Premium Customers and then work with cross-functional leaders within the business to bring resolution.
• You will represent Partner and Premium Customer needs and feedback internally.
• You will collaborate closely with the Partner Management team to deliver a wonderful Partner experience.

Here's what you'll bring with you:

• 3+ years of experience in a people leadership/management role, preferably in a SaaS environment leading Premium Customer Support and/or Partner Support teams.
• Experience working globally, managing across multiple time zones.
• Exceptional Customer/Partner Support skills.
• Excellent written and verbal communication skills.
• Excellent collaboration and negotiation skills - internally and externally.
• Degree level qualification in a relevant field e.g. Business, Commerce or Accounting.

In return, we offer:

• Competitive benefits, including medical, dental, vision, and 401k.
• A flexible PTO policy, allowing you the time you need to recharge.
• A Global Wellness Day celebrated company-wide, providing you a dedicated holiday to focus on your own wellbeing.
• A diverse team, where everyone helps each other and inclusion is a core value.
• Frequent company sponsored events so you can get to know your coworkers.

$80,000 - $120,000 a year

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

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