Global Operational Director, Monitoring
Remote - United States
Position Summary:
As Director of Monitoring Platform and Operations, you will be driving the operational and engineering aspects of these services for Ensono's clients. You will be building and leading a team of 30 associates globally, with expertise in monitoring Operating Systems, Databases, Network, Virtual and Storage Backup components. You will be responsible for ensuring monitoring is continuously functioning, generating alerts and tickets properly, along with adopting AI/ML use to achieve utmost granular and efficient data.
What You Will Do:
Oversee global team members responsible for Ensono's Distributed Monitoring Tools, consisting of BMC Truesight, BMC Helix, Entuity, VMWare Aria and several others.Responsible for complete support, management, lifecycle, sustainability, and availability of Ensono's Distributed Monitoring Tools.Lead and design integrated Monitoring Solutions to ITSM system for Ensono's Clients.Design, plan, and enable adoption of AI & ML learning to Ensono's Monitoring environment, with the goal of proactive prevention of incidents from becoming critical.Manage Capital and Expense budget related to licenses, usage and support of Ensono's monitoring tools.Continuous evaluation for best of breed tools & practices for monitoring and visibility purposes, establishing strong relationships with associated vendors.Establish strong processes empowered with automation for audit intention, to ensure components that are Ensono's responsibility for management are indeed done properly.Identify opportunities to improve efficiency through process enhancement and automation maturity.Collaborate with Ensono's Product, Security, and Operational Teams to prioritize Corporate Programs and Projects, aligning resources accordingly.Required Qualifications:
10+ years of experience managing infrastructure technology and operations.10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Entuity, DataDog, or similar.Bachelor's degree in a related field.Positive influencing verbal and written skills to build relationships and to lead.Ability to think outside the box, holistically about processes that impact business engagement, and continually refine processes.Comprehensive knowledge of ITIL reference models.Proven track record of leading process improvement initiatives, driving change and innovation.Excellent written and communication along with interpersonal abilities.Ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly.Familiarity with industry best practices, standards, and compliance requirements, especially those relevant to the financial services field.Preferred Qualifications:
Master's degree in information technology related field.Advanced ITIL, including ITIL v3 and v4, certification or training.Experience in AI/ML integration into ITSM practices is a plus.Why Ensono?
Ensono is a place where we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.
We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
Unlimited Paid Day Off (PDO) Plan.
Two robust health plan options through Blue Cross Blue Shield.
401(k) with a generous company match.
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts.
Depending on location, ability to take advantage of fitness centers.
Wellness program.
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
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