Global Operations Manager
: Job Details :

Our secret to leading the way in hospitality? We put our people first!At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.Join us and Be a Part of Something Good.We Stand For Something Good Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You'll learn lifelong skills and be empowered to make a positive impact-on our business, restaurants, and communities-all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we're committed to always doing the right thing. Our teams are the core of what we do and what we stand for-supporting them is part of our DNA. We'll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn't just preached, it's how we do things every day.Manager, Global OperationsSummaryThe Global Operations Manager partners with the Shake Shack Licensing team to provide dedicated support to our international licensed partners. This includes hosting partners from around the world, managing inductions, planning coordination of employee/partner training, development, auditing, and opening support. The position identifies licensee staffing and training needs in order to meet business objectives and development plans. This role performs audits and leads training of new Shack openings and oversees $30-$50M of revenue and 20-40 Shack locations. 80% International Travel.Key Responsibilities* Work together with all key stakeholders in our business to be up to date, relevant and driving the Shake Shack goals and initiatives* Work together with Area Directors and training department to execute hands on training for our partners at every level of their organization* Complete restaurant evaluations in responsible market, with follow up and training to local operators to execute the same evaluation* Successful project and task management of new market timelines* Monthly follow up on operations organizational chart for responsible market, and restaurant level manager and team pipelines. Manage against monthly dashboard results, and correlating people gaps in partner businesses.Knowledge, Skills, Abilities* Technical knowledge in Microsoft Office(Word, Excel, PowerPoint) Project Management software & ability to learn new applications* Project Management/Project Planning* Ability to communicate and present clearly to all management levelsRelated Experience* Minimum of 5 years at a progressive restaurant or hospitality company, preferably supporting a global brand, with substantial experience in managing licensed partner relationships. Preferably majority of experience in international environment.* International licensing background with multiple unit operations full P&L accountability experienceEducation RequirementsBachelor's DegreeDegree in Business or Related FieldBenefits include Medical, Dental, and Vision Insurance Transit Discount Program 401K Plan with Company Match Paid Time Off Program Flexible Spending Accounts Employee Dining Program Referral Bonus Online Training Program Career Development Corporate Fitness Discount Programs Choice of Global Cash Card or Direct DepositBenefits at Shake Shack:A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:* Weekly Pay and Performance bonuses* Shake Shack Meal Discounts* Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more* Medical, Dental, and Vision Insurance** Employer Paid Life and Disability Insurance** 401k Plan with Company Match** Paid Time Off** Paid Parental Leave** Access to Employee Assistance Program on Day 1* Pre-Tax Commuter and Parking Benefits* Flexible Spending and Dependent Care Accounts** Development and Growth Opportunities* Eligibility criteria appliesPay Range - $78,265.00 - $126,060.00 *The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location.Click the Apply button above to apply for this opening.About UsBeginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we Stand for Something Good. Shake Shack is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.