Location: Arlington,VA, USA
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
This role is with our AWS Global Field Ops (GFO) process team - delivering a new way for Infrastructure to be delivered to our customers.
AWS GFO brings native AWS services, infrastructure, and operating models to non traditional environment. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.
We are looking for a experienced Technical Infrastructure Program Manager who is highly autonomous, possesses a can do attitude and enjoys working on challenging, high impact problems.
In this role, you will be responsible for the creation of standard work processes that drive improved safety, security, availability, and efficiency on a global scale. You will work with engineering, manufacturing, supply chain, operations, and service teams to gather requirements to develop, deploy, measure, automate, and streamline key operational processes.
Successful candidates will be analytical, highly-organized, accustomed to working with technical teams across multiple geographic time zones, able to bridge the gap between business and tech, clear communicator, and interested in getting their hands dirty in the details of our business. The right candidate will bring great detail tracking and follow-through, and strong problem-solving and communications skills to anticipate bottlenecks/tradeoffs, provide escalation management and balance business needs against technical constraints.
Key job responsibilities
- Identify operational gaps, build new processes with stakeholders, create a Standard Operating Procedure (SOP) from the processes, and obtain reviews and approvals for the SOP, products and new business models.
- Taking a bird's eye view Big Picture , overseeing and ensuring integration between the specific process and other processes (e.g. safety, security, availability, capacity and scaling).
- Write clear and detailed SOPs and functional requirements.
- Ensure there is optimal fit between people, process, and technology (tools).
- Auditing organizational efficiency as the advocate for customer objectives.
- Anticipate, identify, and drive resolution of technical challenges and inter-dependencies to reduce friction for customers.
- Update related training modules / serve as Point of Contact (POC) to training function.
- Maintain awareness of new and emerging technologies and their potential application.
- Stay informed about on-ground challenges of regional operational teams and frontline managers.
- Have a sense for the degree and types of communications leadership, middle management, developers and technicians each require to be an effective communicator.
- Demonstrate the ability to earn trust with those that have different perspectives, backgrounds and skill sets.
- Establish regular communication cadence with teams.
About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience defining and executing program requirements
Preferred Qualifications
- Experience with varying scenarios of infrastructure builds
- Experience leading large and complex negotiations, risk and gap identification and mitigation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,400/year in our lowest geographic market up to $197,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.