hcltech
Location: Pittsburgh,PA, USA
Date: 2024-12-01T06:21:57Z
Job Description:
Responsibilities:
Accountable for service delivery, across multiple tracks, for one of our clients in the Digital space. Manage multiple diverse delivery teams located globallyDirect a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholdersMonitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budgetEvaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder valueManage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirementsEffectively assess and resolve high priority project risksEnsure projects meet success parameters and ROI targets stated in the business caseSet the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.Act as the Voice of Customer, championing change and improvements across Customer experience, drive change and influence projects to support and achieve improvements in Customer Experience.Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forwardEnhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactionsTap additional account growth opportunities through networking & client relationship managementAim at maximizing economic value and securing future competitive advantageSynthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issuesLead the WBR's MBR, QBR's with multiple stakeholdersLead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively coveredEffective transition, pre-bid and RFP experience is an added advantageDrive team towards transformed state and always look for opportunity to improve and run people independent processP&L responsibility and account growthLead, inspire and co-ordinate team at all levels to create motivated and engaged colleaguesMinimum Skills to Hire:
Bachelors in Engineering with 15-20 years or Master's Degree with 15+ years' experience8-12 years' experience in managing large scale agile programs focused on global service delivery10+ years' experience with People Management and Stakeholder/Client ManagementPrevious experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantageExcellent at managing and influencing a wide network of Client Stakeholders at senior levelsAbility to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activitiesProficient in Agile methodology with an ability to adapt quickly to changing technology requirementsStrong understanding of Engg. Support Services (cloud products)Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.Ability to develop comprehensive and complex operational and strategic plansExcellent budgeting, business financial and P&L skillsAdvanced influencing and communication skillsAdvanced client service skills and leadership capabilities