Location: Newport News,VA, USA
Description:
Job Title: Global Services Administration Manager
Location: Newport News, Virginia
Reports To: Global Helpdesk Manager
The Global Services Administration Manager is responsible for overseeing the efficient operation of the global helpdesk. This role involves managing onboarding processes for new hires and customers, contract and vendor management, and ensuring the smooth flow of information within the company. The ideal candidate will have experience with Salesforce, ITSM ticket management, and Zendesk, particularly in a finance context.
Key Responsibilities:
Onboarding:
Coordinate and manage the onboarding process for new hires and new customers.
Develop and implement onboarding programs to ensure a smooth transition and integration.
Contract Management:
Oversee the administration of contracts with clients and vendors.
Ensure compliance with contractual terms and conditions.
Maintain accurate records of all contracts and related documentation.
Vendor Management:
Manage relationships with vendors to ensure quality service delivery.
Negotiate terms and conditions with vendors to secure the best possible outcomes for the company.
Schedule and Deadline Management:
Develop and manage project schedules and deadlines.
Ensure timely completion of tasks and projects.
Facility Services Oversight:
Oversee the management of facility services to ensure a safe and efficient working environment.
Coordinate with facility management teams to address any issues or improvements.
Salesforce and ITSM Ticket Management:
Utilize Salesforce for managing customer relationships and tracking sales activities.
Manage ITSM tickets to ensure timely resolution of issues and requests.
Information Flow Management:
Ensure the smooth and adequate flow of information within the company.
Facilitate communication between different departments and teams.
Zendesk Management:
Utilize Zendesk for managing customer support and finance-related queries.
Ensure efficient use of Zendesk to track and resolve issues.
Qualifications:
Bachelor's degree in Business Administration, Management, or a related field.
Minimum of 5 years of experience in a similar role.
Strong knowledge of Salesforce and Zendesk.
Experience with ITSM ticket management systems.
Excellent organizational and multitasking abilities.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Preferred Qualifications:
Experience in a global services environment.
Knowledge of SQL and database management.
Previous experience in a leadership role.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.