Location: Boise,ID, USA
Global Services Product Manager - Configuration & Deployment Location: Houston, Texas, United States of America; Boise, Idaho, United States of America; Sant Cugat del Valles, Barcelona, SpainTime Type: Full timePosted On: 2 Days AgoJob Requisition ID: 3143612Description:Job Summary• This role is responsible for strategically engaging in the development, implementation, and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors, root causes, or areas of improvement, thereby driving process enhancement efforts and business performance. The role also establishes and manages service level agreements while engaging in mentoring lower-level employees.Responsibilities• Takes charge of planning product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.• Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.• Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth.• Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.• Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.• Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business.• Establishes, implements, and manages service level agreements, ensuring consistent and high-quality service delivery to meet customer expectations.• Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts.• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.Education & Experience Recommended• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 7-10 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.Preferred Certifications• ITILKnowledge & Skills• Agile Methodology• Analytics• Business Development• Business Strategies• Customer Relationship Management• Data Analysis• Digital Marketing• Go-to-Market Strategy• Key Performance Indicators (KPIs)• Market Research• Marketing Strategies• New Product Development• Product Management• Product Marketing• Product Strategy• Project Management• Thought Leadership• Value PropositionsCross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer CentricityImpact & Scope• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.Complexity• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Job: ServicesSchedule: Full timeShift: No shift premium (United States of America)Travel:Relocation:Equal Opportunity Employer (EEO):HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law – Supplement.You're driven to make positive changes. We're driven to find people like you. We have a lot in common.At HP, diversity and inclusion are business imperatives. We are driven to be the career destination for all top talent. Join us in reinventing the standard for diversity and inclusion where talent is our criteria.Having trouble with this page or with applying to a role?Click here to submit a request for support.#J-18808-Ljbffr