Global Supply Chain Sustain & Operations Director
: Job Details :

Quarterback optimal end-user product experience, fielding technical problem/incident resolution in a timely manner for all sustain issues that may arise. Properly report sustain status to business and program leadership in the required frequency. Reporting to include System Stability and Usage Statistics, as well as updates on the Change Request Backlog. Through your team, ensure all relevant SLAs are met, including but not limited to: uptime, system performance, defect resolution and nightly data pipeline completion. Act as the single point of contact for all sustain related items for Product & Supply Chain Leadership, building a strong working relationship. For future Product deployments, size / establish required sustain organization (adding team and resources to current sustain organization) and manage transition to sustain to properly support business during and after Hypercare Interface with Product, Service Design, Infrastructure & Operations, Data Engineering and Data Science r...Global Supply, Operations, Supply Chain, Director, Program Leader, Data Engineer, Manufacturing