OverviewBe part of a team that helps global Esri customers be successful in the work they do! You will coordinate and support the operational functions of our global training programs. You will build relationships and collaborate with our international distributors and internal Esri customers to help our distributors provide quality training internationally. This is a rewarding opportunity to positively impact how global GIS professionals become proficient in using Esri technology to make a difference in the world.Responsibilities
- Build and maintain superior and effective relationships with internal and external customers and vendors
- Plan and facilitate exam development workshops resulting in psychometrically-sound and secure exam content that reflects program goals
- Recruit, train, and manage teams of subject matter experts (SMEs) for projects and certification workshops
- Plan for and develop program-specific documentation and customer resources
- Develop tools and delivery strategies that maximize productivity related to the timeline and resource requirements of the programs
- Support global program operations including proctoring exams, maintaining customer records, and generating content and documentation
- Support global training customers and stakeholders through phone, e-mail, social platforms, and in person
- Support development of technical certification exams
- Coordinate and manage internal customer-facing training events
Requirements
- 2+ years of experience in an educational, corporate training, support or professional services environment
- Demonstrated professional project management experience and the proven ability to implement, drive, and track projects in a deadline driven environment
- Ability to translate business needs into technical requirements
- Excellent written and verbal communication, listening, and facilitation skills to engage our internal and external customers in meetings and development workshops
- Strong organization skills to plan and execute on multiple independent or concurrent projects and processes to meet quality standards
- Strong interpersonal skills to work effectively with staff, volunteers, and stakeholders at various levels to accomplish program goals and objectives
- Experience with and knowledge of Microsoft products (Outlook, Teams, Excel)
- Bachelor's in Business, Technical Communication, Geography, GIS or related field
Recommended Qualifications#LI-SS2#LI-HybridTotal RewardsEsri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.A reasonable estimate of the base salary range is$68,640-$114,400 USDThe CompanyAt Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email ...@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.