GM - COUNCIL OAK
: Job Details :

OverviewUnder the direction of the Director-Food & Beverage, the incumbent supervises and directs the management and staff of the signature steakhouse. The General Manager-Council Oak will lead according to established standards to ensure guest satisfaction while achieving financial goals.Responsibilities* Drives P&L Strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Ensures fiscal responsibility is being demonstrated by staff and management team* Utilize and/or create financial reporting tools to properly measure venue's financial success. Takes corrective action if necessary* Develops and administers operating and capital budgets* Conducts and reviews detailed management and operational analysis to ensure ongoing success and efficiency within the department.* Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue* Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards* Spearheads menu item changes based on product mix reviews and guest feedback* Institutes cost control procedures, inventories and standards of performance.* Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel* Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation* Staff replacement within the guidelines of the department* Develops and implements operating standards where necessary* Communicates with management, other departments, and designated personnel to address the needs of the POS system* Provides project leadership and project management as assigned* In the absence of senior F&B management provides leadership and direction for the department as required* Acts immediately on all customer complaints to ensure that a correction is made whenever possible* Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures* Other assignments as directed* Demonstrate actions and behaviors that reinforce the Company's Mission and Values.* Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.* Other duties as assigned.Qualifications* Bachelor and/or Master's degree in business or related field preferred, but may be waived with extensive experience in the field in a similar capacity* Five (5) years fine dining experience with at least (4) four years in management preferred* Experience in casino and/or hotel environment preferred* Proficient knowledge of Microsoft Office, Excel, and Word is required* Must be familiar with financial data and cost control techniques* Proven ability in developing budgets and business plans* Project management experience (writing a project plan, measuring progress, delivering results)* Excellent interpersonal, customer service, communication, team building, and problem solving skills are required* Excellent verbal and written communication skills* Ability to coordinate multiple tasks at once* Ability to compile, compute, and analyze pertinent data needed for reports* Ability to work with the POS systems* Ability to negotiate and build relationships with diverse departments and casino personnel* Ability to implement strategic visions and plans into day to day operations* Must be able to respond calmly and make rational decisions when handling guest and employee conflicts* Must be able to work independently* Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others* Must be able to tolerate areas containing secondary smoke* Must be able to work at a fast pace and in stressful situations*#indeedACWORK ENVIRONMENT:* The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise and constant exposure to general public.* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.