Location: Princeville,HI, USA
At the Princeville Makai Golf Club, our Golf Shop Attendants are the welcoming faces that greet customers and provide them with a superior buying and golf experience. We're searching for a qualified associate to add to our team, and to provide the excellent customer service and support we're known for. The ideal candidate should be an excellent communicator who has a knack for building relationships. With a keen eye on customer satisfaction, the associate answers questions, handles complaints, and maintains a clean, well-organized sales floor. You are the driving force behind new and ongoing sales opportunities - directly impacting our growth and success.
Objectives of this Role
* Provide superior customer service, placing heavy importance on the Princeville Makai brand experience and customer engagement/satisfaction
* Serve as the brand ambassador, developing and nurturing strong relationships with customers
* Learn customers' needs and wants and personalize purchase opportunities to address them
* Meet sales projections, generate ongoing sales opportunities, and achieve company and individual Princeville Makai merchandise goals
* Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment
Daily and Monthly Responsibilities
* Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment
* Maintain updated knowledge on current products, pricing, and promotions
* Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company
* Follow through on an exceptional customer experience by presenting customers with product and service promotions and sale opportunities as identified through conversation
* Develop and implement cross-selling strategies for appropriate products and services offered
* Maintain stock levels of sales floor and back stock.
* Assist in maintaining a fresh and eye appealing merchandise visual presentation
* Assist customers with returns, exchanges and mail orders.
Skills and Qualifications
* High school diploma
* Superior communication skills with customers and team
* Proven capabilities in a customer service or sales role
* Conscientious, professional appearance
* Basic math and accounting skills
* Positive attitude and self-motivated to win every customer
* Ability to stand for long periods of 5 hours or more
* Ability to lift at minimum 15 lbs.
* Ability to work flexible shifts including weekends and holidays, and monthly physical inventory after golf shop hours.
Preferred Qualifications
* Associate's or Bachelor's degree in marketing or sales
* Working knowledge of inventory procedures
* Proven capability with point-of-sale (POS) transactions
* Experience with marketing and customer dynamic
* Strong record of meeting and exceeding sales goals
Status
* Part-time, 12-18 hours/week