Google Store Manager
: Job Details :

DESCRIPTION

The Store Manager will be expected to create an outstanding sales and a “consumer first” service environment in Google's newest retail store. The Store Manager will be responsible for overall employee management at the retail store to include hiring, development, discipline and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories.

Annual Salary Range: $100,000-$110,000

RESPONSIBILITIES

• Build and inspire ‘Radically Helpful' customer focused teams.
• Develop and communicate clear strategies that deliver business results, operational excellence, and brand visual standards.
• Create an inclusive, collaborative and engaging environment.
• Lead and manage store team that focuses on promoting customer loyalty & measurable results.
• Manage team to deliver event content that grows customer knowledge & engagement.
• Collaborate and provide feedback to improve product performance & customer experience.
• Seek out and respond to customer concerns, escalations, and utilize feedback to improve overall experience.

Customer Experience and Sales

• Fully accountable for execution of operations initiatives.
• Fully accountable for execution of sales, service and customer experience initiatives in store.
• Responsible for making sure the consumer experience is enjoyable for all guests and that the consumer experience represents the brand.

Supervise store personnel to:

• Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity.
• Consistently demonstrate excellent leadership and coaching skills.
• Build a diverse and high performing team.
• Create a work environment where motivated people can excel.
• Oversee store floor experience.
• Support team and assist with customer transactions.
• Coach and counsel personnel on consumer experiences, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance.
• Deploy ongoing education tactics to maintain experience integrity.
• Facilitate weekly personnel training/educational sessions.
• Resolve or escalate appropriately any service issues.
• Ensure employees always represent/ embody the brand.

Employee Management and Development:

• Interview, hire and make necessary discipline decisions, including terminations, for store personnel.
• Inspire and engage employees by motivating team to succeed through incentives, team activities, and culture building.
• Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion.
• Improve employee engagement through appropriate behaviors and actions.
• Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service.
• Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed.
• Resolve quickly any store level fraud issues communicated by security, may involve working with security or finance teams.
• Ensure Fair Labor Standards Act (FLSA) compliance.
• Make sure the team has fun!

Product Launches:

• Partner with client Experience Manager(s), client cross-functional teams, Regional Manager, and other appropriate parties to successfully launch new products, services or processes.
• Actively inspect post-launch and drive improved results with best practices.
• Inspect that employees are properly trained on new products and promotions to sell with confidence.
• Document and report concerns with sellers' knowledge and/or behavior and provide additional coaching and/or discipline as appropriate.
• Coordinate with security, facilities and store management to ensure smooth product launch day execution including: Store Operations and Staffing/Scheduling.
• Responsible for all activity in store at all times.
• On the sales floor the majority of the time to coach and develop personnel.
• Partner with Regional Manager to review staffing forecast plan.
• Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.

Merchandising:

• Accountable for adhering to the merchandising standards.
• Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of the brand to every customer.

Compliance:

• Drive operational compliance of back office processes, procedures and policies.
• Ensure timely completion of required training to empower personnel to succeed.
• Implement, execute and inspect existing and new retail programs, tools and training.
• Execute monthly cost reviews of overtime, discounts, returns and credits.
• Responsible for ensuring the training for store employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities.

Other:

• Report fraudulent activity to security.
• On call for store emergencies.
• Continuously display high integrity.
• Develop strategic perspective and champion change.
• Inspire others to high performance through collaboration and teamwork.
• Utilize professional expertise to solve problems and analyze issues.
• Capture initiative and strive for results.
• Other duties as assigned.

QUALIFICATIONS

• 6-8 years of prior Retail Management in high touch customer facing environments.
• 6+ years of prior management experience.
• Previous general retail merchandising/management experience.
• Proven success in a similar role.
• Proven ability to manage large dynamic teams.
• Experience conducting employee coaching, counseling and performance, positive reinforcement.
• Effective communication, leadership and analytic skills.
• Strong organizational skills with attention to detail project management experience, and prioritization of tasks.
• Possess strong written and verbal communication, and working knowledge of G-Suite.
• Have a strong working knowledge of human resources policies and standard operating procedures.
• General awareness of consumer electronics industry.
• Ability to lead a team in a manner that will build team morale and accomplish objectives.
• Create a safe environment for guests and employees.
• Self-motivated with strong organizational skills and the ability to schedule tasks and people in order to meet program goals.
• Excellent sales skills and demonstrated ability to meet or exceed performance standards.
• Ability to motivate and lead direct reports.
• Ability to work flexible hours, including evenings, weekends and holidays.
• Work with employees to elevate skills and performance, providing coaching on opportunities for improvement.
• Maintain knowledge of all products - complete and support employees with required training on current and upcoming products.

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, Dental, Vision, Prescription Drug and Telehealth.
• Tax Savings through Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Account.
• Company Paid Basic & Voluntary Life Insurance.
• 401(k) Plan with Company Match.
• Legal Insurance.
• Company Paid Employee Assistance Program (EAP).
• Employee Discount Program.
• Tuition Reimbursement (Degree and Professional Certification Programs).
• Bonus Opportunities + Technology Reimbursement.
• Access to Use Approved AI Tools.
• Excellent Recognition Programs.
• Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials.
• Actively Promotes from Within.
• Represent a Company Dedicated to a Sustainable Future.

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an Equal Opportunity Employer.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

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