GOVERNMENT OPERATIONS CONSULTANT I - 64003177
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Requisition No: 841176 Agency: Department of HealthWorking Title: GOVERNMENT OPERATIONS CONSULTANT I - 64003177 Pay Plan: Career ServicePosition Number: 64003177 Salary: $38,477.92-$42,325.71 Posting Closing Date: 11/18/2024 Total Compensation Estimator Tool***Internal Agency Job Opportunity***Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.Your Specific Responsibilities:Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. Under the direct supervision of the Program Manager, this is a highly visible and skilled position involving exercise of independent judgment and initiative in a DOH setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day operations, office related duties, and billing related to the Florida Breast and Cervical Cancer Early Detection Program (FBCCEDP) at the Florida Department of Health in Duval County. Performs business operations according to established policies and procedures. Public Health Competency Domain 1: Analytical/Assessment skills Public Health Competency Domain 2: Policy development/Program planning skills Public Health Competency Domain 3: Communication skills Public Health Competency Domain 4: Cultural Competency skills

• Responds to public inquires over the telephone and at outreach events related to FBCCEDP eligibility criteria and services. Provides information on resources related to tobacco cessation and nicotine replacement therapy.
• Coordinates care coordination for FBCCEDP clients following established FBCCEDP program guidelines and HIPPA regulations.
• Greets FBCGEDP clients and community partners over the phone. Interacts with FBCCEDP clients and community partners in a professional manner and proactively addresses concerns. Answers, documents, and/or transfers telephone calls in a prompt, courteous, and professional manner.
• Provides FBCCEDP and tobacco cessation materials to community partners and County Health Departments in the region (Duval, Baker, Clay, Nassau, St. Johns) for placement in lobbies, as well as distribution through email blasts, social media posts, and mail delivery.
• Participates in health outreach events and presentations to share information with community partners, residents, early learning centers, workplaces, and in other settings to increase awareness about tobacco cessation resources, nicotine replacement therapy, and the benefits of quitting tobacco.
• Participates in activities related to national tobacco observances with a focus on increasing awareness of tobacco cessation resources, nicotine replacement therapy, and the benefits of quitting tobacco.
• Represents FBCCEDP at Tobacco Free Jacksonville partnership meetings.Compiles various FBCCED reports and TOBBX reports needed for local and state office. Tracks and reports tobacco cessation referrals made at outreach events and at DOH clinical locations.
• Provides requested support to team members (program manager, peers, interns, volunteers).
• Assists with inventory and ordering office supplies, as needed.

Public Health Competency Domain 7: Financial planning/Management skills

• Input FBCCEDP client's billing invoices and claims into electronic databases.
• Track paid invoices and maintain files for duplicate payment.
• Assists with the maintenance of the annual budget for FBCCEDP.
• Attends in-service education, staff meetings, and health promotion activities as directed.
• Serves as Information and Key Custodian.
• Ensure accurate and timely submission of Employee Activity Records (EARs), employee leave and attendance records, and travel logs.
• Performs other related duties as assigned. This may include supporting the organization is disaster and emergency management functions.

Required Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and system such as word processing managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of computer software including Microsoft applications, electronic health records. (2 years)
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of medical billing claims and invoice processes (2 years)
• Skills related to effective communication.
• Skills related to social perceptiveness and awareness of others' reactions and understanding why they react as they do.
• Time management -Managing one's own time and the time of others.
• Skills related to communicating effectively in writing as appropriate for the needs of the audience.
• Skills related to customer service and actively looking for ways to help people. Health outreach events (1 year).
• Skills related to critical thinking and using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas in speaking so others will understand.
• Ability to speak clearly so others can understand you.
• Ability to read and understand information and ideas presented in writing.
• Ability to identify and understand the speech of another person.
• Ability to communicate information and ideas in writing so others will understand.
• Category flexibility-The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Ability to apply general rules to specific problems to produce answers that make sense.
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ability to analyze and solve problems.
• Ability to actively listen and give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to understand written sentences and paragraphs in work related documents.
• Ability to lift 25 pounds, stand for long periods times, and set up table and tents

Qualifications:Minimum:

• Must have 2 years of experience in electronic health records and Microsoft applications.
• Must have 2 years of experience in medical billing claims and invoice processing.
• Must have 1 year of Community Health Outreach experience.
• Must have the ability to lift 25 pounds, stand, set up tables and tents

Preferred:

• Bi-lingual in Spanish

Florida Department of Health Mission, Vision, and Values: Mission:To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.Vision:To be the Healthiest State in the Nation.Values:I nnovation: We search for creative solutions and manage resources wisely.C ollaboration: We use teamwork to achieve common goals & solve problems.A ccountability: We perform with integrity & respect.R esponsiveness: We achieve our mission by serving our customers & engaging our partners.E xcellence: We promote quality outcomes through learning & continuous performance improvement.Where You Will Work:921 N Davis Street Bldg. A Suite 260 Jacksonville, FL 32209The Benefits of Working for the State of Florida:Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.Please be advised:Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location: