Position Purpose & SummaryProvide memorable guest experience to club members, hotel guests, and public guests in casual to upscale dining environments. Offer complete knowledge of service standards and menu offerings while maintaining high level of customer service.Essential Functions:
- Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release.
- Provide detailed and thorough knowledge of culinary and beverage items.
- Upsell premium offerings and add on's to enhance guest experience.
- Complete required and suggested training to achieve maximum knowledge.
- Provide thoughtful and complete product suggestions.
- Complete opening and closing side work.
- Maintain service in assigned section/dining room as determined by management.
- Ensures that all orders are recorded and entered into point-of-sale system accurately and in a timely manner.
- Ensures that all food and beverage orders are delivered correctly and promptly.
- Secures and processes payment quickly and accurately.
- Maintain all guest checks and complete shift paperwork as assigned.
- Complete cleaning and stocking duties thoroughly and as assigned.
- Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.
- Deliver I Am Proud service standards and department-specific signature touch points.
- Establish cross-departmental channels of communication among teammates that are consistent and complete.
Additional Duties and Responsibilities:
- Completes additional training as needed.
- Performs deep cleaning and organizing as assigned.
- Assists with the functions of other positions within the restaurant and across the resort as needed.
- Maintains proper functioning and cleaning of equipment used in kitchen and dining room.
- Alerts management of needed product. Rotates dated product as needed. Removes expired product when needed.
- Understands functions of departments across resort property.
- Articulates location of departments and services when required.
- Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires.
- Greet every guest, member, and team member with I Am Proud standards and set a positive tone for every interaction.
- Provide extraordinary service that is Enriching by Nature.
- Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
- Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
- Be empowered to make things go right if they go wrong.
- Give the guest/member a fond farewell.
- Address feedback by utilizing the LEARN Model.
- Demonstrate a professional appearance and be attentive to what matters most.
- Comply with company policies and procedures.
- Observe and adhere to safety guidelines.
Marginal Functions:
- Perform other duties as assigned.
- Interface positively with other departments, offering assistance when needed.
- Displays care in use of equipment and maintains an organized and professional work environment.
- May require attendance of meetings and trainings outside of normal shift hours.
Position Requirements:
- Minimum Knowledge & Skills: Requires knowledge of food and beverage items and preparation, safe handling, and service techniques. Requires ability to verbally communicate and record information in writing. Requires basic computer proficiency.
- Formal Education and Job-Related Experience: Minimum formal education of high school diploma or equivalent. One (1) year of professional experience in a server/cocktail server position required.
- License, Registration, and/or Certification Required: Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position).
External and Internal Personal Contact:
- Communications:
- Daily - Verbal and written
- Weekly - Emailed schedule
- Occasionally - Participate in one-on-one coaching sessions.
- Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Training and meetings may require collaboration with outside vendors and product specialists.
Additional Licenses and/or Certifications Required:YESNOValid Driver's LicenseX CPR Certification XFood Protection Manager Certification XFood Handler CertificationX Alcohol Server/Seller CertificationXPosition Analysis/Specifications: N/A (Not Applicable)OCCASIONALFREQUENTLYSitting X Standing XWalking XBending Over XCrawling X Reaching XCrouching X Kneeling X Balancing XPushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity XFine Motor Skills XGross Motor Skills XEye / Hand Coordination XNear Vision XFar Vision X Color Recognition XHearing XEnvironmental Factors:Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.YESNOWorking OutsideX Working InsideX Working AloneX Working Closely with OthersX Excessive Cold / Heat XExcessive Humidity / Dampness XNoise / VibrationsX Working Above GroundX Working Below Ground XWorking with Chemicals / Detergents / CleanersX Working Around Fumes / Smoke / Gas XWalking on Uneven SurfacesX Operating Motorized Equipment or VehiclesX Working Around/Near Machinery/Motorized EquipmentX Climbing on Scaffolds or Ladders XContinuous use with a Computer and KeyboardX