General Purpose: The Grocery Associate provides customer-friendly service to our valuable customers and provides the quality products that Adams is known for. This means fulfilling customer requests, filling and rotating the shelves and coolers, keeping the department clean, and being the final line for quality control in the department. FLSA Status: Non-exempt Reports To: Grocery Manager, Grocery Assistant Manager, Grocery Supervisor Job Description:
- Ensure that customers receive the best customer service by providing friendly, polite, and knowledgeable service
- Greet customers personally and thank them appreciatively for shopping at Adams
- Scan all products to ensure proper pricing, including both sale and regular prices
- Ensure that items are stocked in an eye-pleasing manner with appropriate signage
- Stock and rotate products to keep older product in front and stock shelves, coolers, and display areas, making sure each package is priced correctly with appropriate signage
- Be the final line for quality control: look for packaging issues, sell-by dates, and be vigilant about quality and presentation of all products put onto the shelves or into coolers
- Check codes on everything to make sure we provide only the freshest products
- Check all dates on deliveries received
- Keep all back stock in the warehouse organized
- Report any concerns or questions to the Manager, Assistant Manager, or Supervisor
- Notify grocery manager/diary supervisor of any temperature changes or any short codes
- Carry a walkie-talkie to respond to customer or employee questions
- Assist customers with special orders
- Bag for customers at registers when needed
- Keep all areas of the department clean and organized, including sales floor, aisles, shelves, coolers, and warehouse
- When a customer needs assistance, give the customer priority over task at hand
- If assigned, answer phones
- If assigned, obtain a forklift certification and safely operate forklift
- If assigned, assist with training new associates
Physical Requirements:
- Consistently lift and move 50 pounds
- Stand for duration of the shift
- Work in cold temperatures for the duration of the shift
- Safely operate and use u-boats, pallet jack, and hand carts
- Use the compactor and cardboard crusher for disposing of garbage and recycling (age 18+ only)
- Climb up and down a stepstool, stepladder, and ladder
Mental/Reasoning Requirements:
- Communicate clearly with customers and co-workers
- Employees are our internal customers; treat them with the same courtesy and respect as our external customers
- Must work efficiently and at a productive pace per department needs
- Must be able to work scheduled shift
- Follow all department safety policies and procedures
- Be knowledgeable about Adams product - recommend ideas to customers by exploring customer preferences and advocating Adams product
Disclaimer: The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the duties of this position.