Location: New York,NY, USA
**Grocery Point of Sale Helpdesk Representative (Customer Service & IT Experience Preferred)**
**New York - NY**
Grocery Point of Sale Helpdesk Representative (Customer Service & IT Experience Preferred) New York, NY
AM/PM Service is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North Americas largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit:
**What We Offer**
* A causal, fun, professional and culturally diverse work environment
* Amazing staff events: Summer BBQs, Christmas event, golf event, company-wide hockey pool & more
* Training & growth opportunities
* Competitive salary & benefits package
* And much more
We are currently looking for a full-time Grocery POS Helpdesk Representative to join our team, starting immediately. If you have knowledge on LOC SMS POS Software or worked in a Grocery Store IT Department, this is an asset.
**Position Summary**
The Grocery POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation.
**Main Responsibilities**
* Provide superior customer service and professional phone etiquette
* Provide swift problem identification and resolution
* Support multiple software solutions
* Provide diligent customer follow up
* Troubleshoot a variety of systems over the phone via remote desktop application
* Provide quality assurance through hardware staging activities
* Execute any and all duties pertaining to sales related activities
* Provide training of POS software remotely and on-site (as requested)
**Qualifications**
* Minimum of 2 years customer service experience
* Minimum of 2 years tech support experience
* Working knowledge of networking and mobile devices
* Excellent command of English, both verbal and written
* Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality
* Ability to learn and understand proprietary POS software systems quickly
* Ability to work effectively independently and in a team environment
* Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience
* LOC Store Management Suite (SMS) Point of Sales Software experience an asset
* Knowledge of Grocery industry is an asset
* Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset
* Knowledge of support payment devices is an asset
* Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset
* Windows OS, SQL certification or equivalent experience is an asset
The successful candidate will be required to complete a background check prior to commencing work.
***LMIA (LMO) or TFWP sponsorship is not available for this position.***
If you are interested in joining our team, please e-mail your resume and cover letter to ...@ampmservice.com, noting Grocery Helpdesk Representative in the subject line.
We would like to thank all applicants who applied, however, only those short-listed will be contacted for next steps. No phone calls please.